North Carolina, United States
Remote only
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
This role is performed in a hybrid model in RTP, North Carolina OR remotely in USA.
Incident Detection & Response (ID&R) is part of the investigative branch of Cisco's Security and Trust Organization (S&TO) and serves as Cisco's information security, cyber investigations, and forensics team. We provide Cisco with tailored security monitoring services to protect the company from cyber-attacks and the loss of its intellectual assets. The primary mission of ID&R is to ensure company, system, and data preservation by performing comprehensive investigations into computer security incidents. Our mission also extends to assisting in the prevention of such incidents by engaging in root cause analysis, dedicated threat assessment, mitigation planning, and architectural review. ID&R is a highly skilled, diverse, and globally distributed group of outstanding professionals from a wide variety of technical backgrounds. We are open-source software contributors, technical authors, tool builders, DFIR community members, lock pickers, makers, and breakers.
ID&R is looking for an experienced Product Manager to join our Client and Service Management team. This is an opportunity to contribute to a highly transparent security operations function with global impact upon Cisco, its diversified business, business units, service ventures, partners, and customers.
The Product Manager for Security Monitoring Service will be responsible for defining the product vision, strategy, and roadmap for our comprehensive security monitoring offering. You will work closely with engineering, marketing, sales, and customer success teams to deliver a world-class service that helps our clients detect, investigate, and respond to security incidents effectively. This role requires a deep understanding of the threat landscape, security technologies, and the needs of security operations (SecOps) teams.
Key Responsibilities:
Product Strategy & Vision: Define and articulate the product vision, strategy, and long-term roadmap for the Security Monitoring Service, aligning with company goals and market opportunities.
Understanding Clients: Conduct thorough client research and customer interviews to identify unmet needs, emerging trends, and opportunities for product enhancements.
Roadmap Development & Prioritization: Develop and maintain a prioritized product roadmap, translating client needs and business objectives into actionable product requirements.
Requirements Definition: Write detailed product requirements, user stories, and acceptance criteria for new features and enhancements, ensuring clarity for engineering teams.
Cross-Functional Collaboration: Collaborate closely with engineering, design, marketing, and client support teams throughout the product lifecycle, from ideation to launch and ongoing iteration.
Go Live Strategy: Partner with Program Management Office to develop and execute effective go live strategies, including communication plans, messaging, and launch plans.
Product Lifecycle Management: Manage the entire product lifecycle, including feature definition, development, testing, release, and post-launch performance monitoring.
Performance Monitoring & Iteration: Define key performance indicators (KPIs) for the Security Monitoring Service and continuously analyze product usage and customer feedback to identify areas for improvement and iteration.
Threat Landscape Expertise: Stay abreast of the latest threats, vulnerabilities, and security technologies to ensure the product remains relevant and effective.
Security Operations (SecOps) Enablement: Understand the workflows and challenges of SecOps teams and ensure the product effectively supports their needs for threat detection, incident response, and compliance.
Bachelor’s degree in Computer Science, Engineering, Cybersecurity, Product Management, or a related discipline is required.
3+ years of experience in product management, with a focus on security products or services.
Proven track record of successfully launching and managing software products or SaaS services.
Deep understanding of cybersecurity principles, threat detection techniques, incident response processes, and common security frameworks (e.g., NIST, ISO 27001).
Familiarity with security monitoring tools and technologies such as SIEM, EDR, NDR, vulnerability scanners, and threat intelligence platforms.
Experience with agile development methodologies (Scrum, Kanban).
Ability to translate complex technical concepts into clear business value.
Experience in product management for cloud-native security solutions.
Certifications such as ITIL, CISSP, GIAC, or CompTIA Security+.
Experience with data analytics and visualization tools relevant to security monitoring.
Experience working with enterprise security teams and understanding their operational challenges.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
The applicable full salary ranges for this position, by specific state, are listed below:
New York City Metro Area:
$136,200.00 - $210,000.00Non-Metro New York state & Washington state:
$128,100.00 - $186,700.00* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
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