Incident Management Coordinator

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Role description: Reporting to the Operations Team Manager - IM this is a frontline position that enables the company to deliver best-practice clinical services that are efficient and financially responsible to our clients. The Operations Co-Ordinatorisresponsible for key functions of intake, scoping and resourcing of all incident management requests. The coordinator requires high-level skills across communication, strategic thinking, negotiation and ability to work in a fast-paced environment. • Detailed scoping of acute-care environments, crisis situations, and complex disaster events • Provide clinically appropriate, strategic and cost-effective allocation and coordination of clinical providers for all incident management requests • End-to-end excellence in provision of product services and logistics

Key Accountabilities: • Coordination of intake, assessment and resource allocation functions for Incident Management services • Coordination of administrative functions of incident management service delivery • Deliver high standard of communication and information gathering of sensitive information on customer’s needs. • Complete an initial assessment of request type and urgency and coordinate the assignment of qualified service providers to provide intervention. • Work quickly and carefully to meet our contractual service obligations with an acute level. • Manage multiple urgent requests with a demonstrated capability of managing competing priorities. • Demonstrate sensitivity, professionalism and empathy whilst managing crisis situations. • Coordination and direction of internal stakeholders of TELUS Health with service business queries

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.