WHO WE ARE:
Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.
Together, we are the leading alternative lending bank in Canada. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.
Eden Park Inc. (“EdenPark”) is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, EdenPark has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast.
Join Eden Park as a Credit Manager, reporting to Senior Manager, and be part of our talented and growing team!
What you’ll do:
- Review and verify applicant income and employment information
- Process any income and/or trailing documents received
- Managing a busy workflow while maintaining a high level of accuracy and meeting defined service standard and turnaround times
- Follow up with assigned dealerships to resolve pending/missing items via phone, fax and email, communicate and resolve issues
- Update records of customer interactions, process customer accounts and file documents
- Carefully review applicant proof of income and employment documentation to ensure legitimacy and accuracy
- Contact employers over the phone to further corroborate the information in a professional manner
- Provide prompt, efficient, detailed customer-oriented service to all stakeholders
- Perform all other duties as assigned
What we’re looking for:
- You possess excellent verbal and written communication skills.
- You are fluent in English and French
- You thrive in a fast-paced, ever-changing environment.
- You possess exceptional attention to detail while operating under a sense of urgency.
- You have strong analytical and arithmetic skills.
- You know your way through advanced internet browsing and have amazing investigative skills
- You communicate clearly over the phone and have strong listening skills.
- You can manage a busy workflow and multi-task effectively.
- You are tech-savvy and know your way through Microsoft Office Suite and Outlook
- Previous experience in a lending, automotive-related business, or financial services
- Post-secondary education
What you’ll love about working here:
- Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
- Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
- Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
- Compensation Package: Competitive base salary plus an annual incentive bonus tied to performance.
- Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
- Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
- Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
- On-Site Fitness: Gym access at our London and Montreal offices.
- Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
- Family Support: Parental leave top-up program to help you during life’s big moments.
- For more information on who we are as an employer click here.
Learn more: https://www.fairstone.ca/en/about/canadian-lender
Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/
If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.
Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.
Time Type:
Full time
Job Type:
Permanent
