Ottawa, Ontario, Canada
Onsite
Job Posting Title
Information DeveloperJob Category
Operational SupportLanguage Requirements
English / AnglaisEnglish is required / L'anglais est requisFlexible Work Agreement Type
Hybrid / HybridePosting End Date
2026-07-05Job Grade
ATP-6Pay Range
$88,798 - $110,997Job Summary
The main role of the Information Developer is to develop, maintain and distribute NAV CANADA’s operational communications and publications used nationwide. They will produce Air Traffic Services operational manuals and other publications—in consultation with stakeholders.Job Description
What NAV CANADA offers you:
Challenging, team-oriented work environment.
Competitive compensation and benefits.
Defined benefit pension plan.
Opportunities for growth and development.
Flexible work arrangements.
Diverse and inclusive workforce.
Job Requirements
Education:
Graduation with a three (3) year undergraduate degree or an equivalent combination of education, training and experience.
Experience:
A minimum of five (5) years of experience in information development indicating expertise in the field of technical communication.
Experience using document management systems such as SharePoint Online.
Experience using a Component Content Management System (CCMS).
Experience authoring in XML with an understanding of cascading style sheets (CSS).
Experience editing HTML mark-up.
Knowledge:
Knowledge on creating and delivering high quality, on-time technical documentation.
Knowledge on creating and maintaining MS Word styles and templates.
Knowledge on Information development methodologies and standards.
Knowledge on Structured writing for re-use.
Knowledge on the Fundamentals of Project management.
Abilities:
Support senior colleagues to implement stakeholder requirements and suggest opportunities for product enhancements and process improvements.
Strong research skills including gathering and organizing information from multiple sources.
Convert complex technical information into plain language.
Recognize information patterns and organize ideas.
Manage multiple concurrent tasks and adapt to changing priorities.
Work with minimal supervision both in a team and independently.
Communicate effectively orally and in writing.
Personal Suitability:
Communicates complex information clearly in plain language, with a strong focus on user needs and service excellence.
Analyzes complex information, exercises sound judgment, and delivers accurate, high‑quality work aligned with standards and requirements.
Establishes rapport and maintains effective working relationships with colleagues, stakeholders, and subject‑matter experts.
Demonstrates initiative, curiosity, reliability, tact, and decisiveness in problem‑solving and day‑to‑day work.
A motivated self‑starter with a positive attitude who manages multiple priorities effectively and adapts to changing demands.
Working conditions:
Occasional domestic travel is required.
Flexible work arrangements:
This position is a hybrid position with a minimum – 3 day(s) per week on site.
NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.
Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.
The successful candidate must meet the security requirement of the position and be legally able to work in Canada.
We thank all applicants for their interest; only those selected for next steps will be contacted.
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