SOC Analyst

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

We are looking for an SOC Analyst to join our team in Cluj. This is a hybrid role, with at least one day per week in the office.

You'll be the internal SOC voice for our Cluj team — someone who reviews escalations with a critical eye, makes independent calls on severity, and helps build a feedback loop that genuinely sharpens detection over time. Less about watching dashboards all day, more about developing the instinct for when something feels off.

Our MSSP manages the alert volume. Your job is to make sure they're doing it well — and to step in when they're not.

You'll work closely with security colleagues across Cluj, the UK, and Florida, so good written communication and solid async habits are just as important as your technical skills.

What you'll actually be doing

• Reviewing and validating MSSP escalations — not rubber-stamping them

• Investigating alerts end-to-end when something needs a closer look

• Tracking incidents through their full lifecycle and keeping records that make sense to someone picking it up 8 hours later in a different timezone

• Identifying false positive patterns and feeding them back to improve MSSP tuning

• Handling phishing triage and IOC enrichment using standard tooling

What we need from you

• 1–2 years in a SOC or similar environment — real alerts, not just lab exercises

• Comfortable working with a SIEM (Exabeam, Splunk, Sentinel — we care more about how you think than which tool you've used)

• A solid grasp of TCP/IP, DNS, and how to read a log

• Comfortable on Linux — a good chunk of our environment runs on it

• Clear, concise writing — incident documentation on a distributed team really is a team sport

What you'll get

Real influence over detection quality — not just a ticket queue. A small, tight-knit team, genuine ownership of your work, and colleagues who take security seriously.

For a closer look into what life at 8x8 International and the Cluj office look like check out our Instagram page.

8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.

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