Let’s be #BrilliantTogether

We are looking for a Client Compliance Analyst to join our Information Security Governance, Risk, and Compliance (GRC) function. This role plays a key part in supporting our clients and internal teams by coordinating information security due diligence activities in a professional, clear, and service‑oriented manner.

This is a customer‑facing coordination role, ideal for someone who enjoys working with people, managing requests, and ensuring a smooth, positive client experience. While prior knowledge of information security or GRC is an advantage, a strong willingness to learn and develop in this area is essential.

Key Responsibilities

Client & Stakeholder Communication

Act as the primary point of contact for client information security due diligence requests
Communicate clearly and professionally with clients, vendors, and internal stakeholders
Explain information security concepts and processes in plain, non‑technical language
Track requests and provide regular updates to ensure expectations are managed effectively

Due Diligence Coordination

Coordinate the completion of client security questionnaires and due diligence requests
Gather required information from internal teams (e.g. IT, Security, Legal, Compliance)
Ensure responses are accurate, consistent, and submitted on time
Maintain records of completed due diligence activities and supporting evidence

Process & Quality Improvement

Help improve templates, FAQs, and standard responses to enhance efficiency and clarity
Identify common client questions or pain points and suggest improvements
Support broader GRC initiatives where needed

Skills & Experience

Essential:

Excellent written and verbal communication skills
Strong customer service mindset, with a professional and helpful approach
Highly organized, with good attention to detail
Ability to manage multiple requests and deadlines simultaneously
Comfortable working with a variety of stakeholders at different levels
2- 5 years of prior experience, preferably in an information security or client facing role.
Bachelor's degree preferred, equivalent experience and/or certifications also considered.

Preferred:

Basic understanding of information security, risk, compliance, or GRC concepts
Experience responding to client questionnaires or third‑party assessments
Familiarity with standards such as ISO 27001, SOC 2, or supplier due diligence processes

Learning & Development

Full support will be provided to build knowledge in information security and GRC
Ideal for someone early in their infosec or risk career, or transitioning into the field
A positive attitude and willingness to learn are more important than deep technical expertise

Who This Role Suits

This role is well suited to someone who:

Enjoys working in a client‑facing or service‑oriented role
Is confident communicating complex topics in a clear, friendly way
Wants to develop a career in information security without needing a technical background

#LI-JB1 #ASSOCIATE

What You Can Expect from Us

At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.

Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.

Let’s empower, collaborate, and inspire.

Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.

Visit our website: https://www.issgovernance.com

View additional open roles: https://www.issgovernance.com/join-the-iss-team/

We are proud to offer the following featured benefits

Medical, Dental, and Vision coverage
401(k) with a company match up to 9%, including a Safe Harbor contribution
Flexible Spending Account (FSA) and commuter benefit programs
Generous paid time off
Volunteer Day
Paid parental leave
Hybrid working options

Institutional Shareholder Services Inc. (ISS) is an equal employment opportunity employer and does not discriminate against any employee or applicant because of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements. For more information, please view https://www.dol.gov/agencies/ofccp/posters.

ISS is committed to complying fully with the Americans with Disabilities Act (ADA) and other applicable federal, state, and local laws. ISS is also committed to ensuring equal opportunity in employment for qualified person with disabilities. ISS prohibits discrimination against applicants and employees on the basis of disability as it pertains to the job application and hiring process and other terms and conditions of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact ISS_Careers_Accommodations@issgovernance.com. This email is created exclusively to assist disabled job seekers where disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages sent for other purposes, such as following up on an application or other technical issues not related to a disability, will not receive a response.

Your privacy, your choice

Information Security Client Compliance Analyst

Skills

Company Location

Remote Work Policy

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