Information System Specialist II

Opportunity Overview:

We are seeking an Information System Specialist to join our IT team. In this role, you will be part of the day-to-day frontline that provides, supports and maintains the availability of services and infrastructure within the company’s corporate environment. You are responsible for learning, maintaining, and documenting information pertaining to systems, software, applications, and processes used across the organization. All internal support requests are your responsibility to respond to or escalate to Systems Administrators, as necessary.

What you’ll do:

• Work within company’s established standards, procedures and guidelines in delivering service to staff
• Fulfill service requests in a highly customer-service oriented manner
• Monitor, respond to, and escalate service issues in a timely manner
• Follow proper ticketing procedures and best practices
• Improve existing and develop new documentation for systems and services
• Participate in training to develop and maintain knowledge in existing and new technologies
• Assist with inventory management and asset tracking

• Support Systems Administrators with day-to-day activities and projects
• Work with Project Managers to provide technical knowledge and assistance
• Provide assistance in onboarding new employees
• Work cross functionally with all departments to assist with IT issues as well as build out systems functionality

• Partner closely with the IT team to help in migration from Microsoft to Google suite.
• Communicate complex technical solutions to all levels of management
• Process onboarding and offboarding of users to various systems, streamlining and documenting existing workflows.

ISMS Roles and Responsibilities:

• Fair understanding of Information Security practices. 
• Align to the organization policies and procedures.
• Ensure to get updated with ISMS roles as assigned by the department/process heads.

Required Qualifications:

• Minimum of 3-5 years Mac & PC desktop support experience in a fast-paced environment [university or professional]
• Demonstrated expertise in configuring and troubleshooting enterprise wireless devices, including iOS and Android platforms, and effectively resolving critical system issues
• Proficient in troubleshooting, configuration, and setup of Mac systems to ensure optimal performance and reliability, including support services such as Jamf
• Working Knowledge in Google Workspace, Mac environments, Fortigate Firewall, and Cisco switches, Zoom, AWS, JIRA, Confluence
• Experience working with ticketing systems and managing security-related incidents in alignment with organizational policie
• Comprehensive understanding of networking technologies, configurations, and security best practices.
• Working knowledge of VOIP concepts
• Ability to work with ticketing systems and manage security related incidents

Ability to commute/relocate:

• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)

Interview Process*:

1. Connect with the TA partner for a Preliminary Phone Screening
2. Hiring Manager interview
3. Behavioral Interview(s)
4. Interview with Senior Leadership

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform and agentic AI-powered solutions connect health plans’ strategic goals and providers’ needs, optimizing the speed, cost, and quality of care. With an enterprise approach that streamlines payer-provider decision-making across the care continuum–including policy, prior authorization, payment accuracy, and more–the company improves collaboration and reduces burden, resulting in up to 8x ROI and 94% provider satisfaction. 

With the acquisition of ZignaAI, we expanded our AI-native platform with a comprehensive Payment Integrity Suite that spans data mining, clinical and coding validation, authorization and claims reconciliation, and end-to-end payment integrity services across pre- and post-pay workflows. By connecting clinical and payment insights, our transparent, AI-powered solutions help health plans proactively improve payment accuracy, reduce waste and vendor dependency, strengthen provider relationships, and build smarter, more efficient payment integrity programs.

Cohere Health’s innovations continue to receive industry-wide recognition. We’ve been recognized on TIME’s World Top HealthTech Companies 2025 list, the 2025 Inc. 5000 list, in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024.

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it’s personal.