Information Systems Administrator

Accountabilities

• Design, operate, and manage the organization’s CloudStack environment and supporting public and private cloud platforms, including AWS and Google Cloud Platform (GCP).

• Lead infrastructure upgrades, migrations, and capacity expansion projects while minimizing disruption to business operations.

• Administer server, virtualization, and storage environments, including backup solutions, disaster recovery processes, and recovery validation testing.

• Design, maintain, and improve network infrastructure, including firewalls, VPNs, switching, VLANs, and remote access solutions.

• Own the vulnerability management lifecycle for systems managed by the Information Systems team, covering assessment, remediation, and reporting.

• Implement and maintain essential security controls, including identity and access management, multi-factor authentication, endpoint protection, and centralized logging.

• Support SOC 2 and other compliance audits by managing technical controls, collecting evidence, conducting access reviews, and maintaining change management processes.

• Co-administer Microsoft 365 services, including identity management, licensing, security policies, and endpoint administration.

• Standardize endpoint provisioning, patching, and lifecycle management across Windows, macOS, and Linux environments.

• Monitor system availability, health, and performance, proactively identifying and resolving issues before they affect users or business operations.

• Provide advanced technical support and communicate complex technical topics clearly to non-technical stakeholders.

• Improve operational efficiency through scripting, automation, and tools that reduce manual work and operational risk.

• Develop and maintain IT policies, technical standards, documentation, and operational runbooks to ensure consistency and knowledge sharing.

• Manage technology vendors and software licensing, including procurement, renewals, and license optimization.

• Assess emerging technologies and recommend improvements based on business value and operational benefits.

• Support team development through mentoring, knowledge sharing, documentation, and hands-on collaboration.

• Travel occasionally, up to approximately 10% of the time.

Requirements:

• At least 6 years of progressively responsible experience in systems administration or IT infrastructure, with demonstrated ownership of production environments.

• Strong hands-on expertise with CloudStack or comparable private cloud and virtualization platforms, alongside working experience with AWS or GCP.

• Advanced Microsoft 365 administration skills, particularly in identity, security, and device management.

• Solid networking knowledge, including LAN/WAN, TCP/IP, DNS, DHCP, VLANs, VPNs, and firewall administration.

• Proven experience with IT security practices, backup and recovery, and vulnerability management.

• Practical scripting or automation experience using PowerShell, Bash, Python, or similar technologies.

• Experience supporting compliance frameworks such as SOC 2 or ISO 27001.

• Strong troubleshooting and decision-making abilities, including the judgment to manage complex incidents under pressure and work through ambiguous requirements.

• Excellent written and verbal communication skills, with a disciplined approach to technical documentation.

• Preferred: Bachelor’s degree in Computer Science, Information Technology, or a related discipline.

• Preferred: Relevant certifications such as CompTIA Security+, CISSP, AWS or Azure Administrator, Microsoft 365 Certified, Network+, or CCNA.

• Preferred: Experience working in software, telecommunications, or managed services environments.

• Preferred: Infrastructure-as-code or configuration management experience with tools such as Terraform or Ansible.

Benefits:

• Salary: CAD $75,000–$85,000 annually.

• Fully remote working arrangement for candidates based in Ontario, Canada.

• Full-time employment.

• Opportunity to take ownership of a broad internal infrastructure and security environment.

• Exposure to private and public cloud platforms, enterprise networking, Microsoft 365, and security and compliance initiatives.

• Opportunities to lead technical improvements, introduce automation, and influence infrastructure standards.

• Collaboration with a global team and opportunities to mentor colleagues and share technical expertise.

• Specific healthcare coverage, paid leave, retirement, and additional benefits are not detailed in the job description.