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Pune, Maharashtra, India
Hybrid
Your work days are brighter here.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
About the Team
The vision of our Business Technology Organization is to be the trusted partner that fuels Workday's business technology innovations and products to enable company growth at scale.About the Role
Responsibilities: - Software Application Troubleshooting at Application, Database, Network & Integration layers - Lead and deliver Automation of tasks/service requests - Perform trend analysis, and develop action plans for improving SLAs and reducing case volume and problems - Incident troubleshooting, resolution and technical root cause analysis to address the problem permanently - Identify business risks, inefficiencies, issues and opportunities related to Salesforce platform. - Document, maintain standardization and look for ways to constantly improve processes & procedures. - Develop expertise of Workday Go-To-Market business applications end-to-end - Develop domain expertise of Workday’s Enterprise Applications including IntegrationsAbout You
Basic Qualifications:
- 5+ years in Enterprise Software Application Development
- Bachelor’s or equivalent experience in Computer Science, Information Technology, or related field
Other Qualifications:
- Deep technical knowledge of enterprise software application development and enterprise application integrations (Workday, Salesforce, Stripe, MuleSoft/SnapLogic)
- Workday Integration Administrator certification preferred
- Source-to-Pay(S2P)/Procure-to-Pay(P2P) functional experience preferred
- Hands on experience troubleshooting technical issues on Salesforce platform end-to-end (Application, Database, Network & Integration layers)
- Knowledge of IT service management tools and best practices(preferred)
- Self-motivated, flexible, teammate with proven multi-tasking, time management & organization expertise with the ability to handle multiple and often changing priorities.
- Attention to detail with the ability to analyze and tackle sophisticated problems as well as provide documentation, mentorship and instruction to users. Proven ability to learn and embrace new technologies, applications, and solutions.
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Workday is committed to providing reasonable accommodations for qualified individuals during our application process, in order to perform one or more essential functions of their job, as well as regarding the use of AI tools for employment decision-making to any degree. Please see below for more details including how to request an accommodation as a qualified veteran, due to a disability or for religious reasons, or as otherwise provided under applicable law.
Workday prohibits taking adverse action against any candidate or employee for reporting a possible violation of this policy, requesting one or more work accommodations, exercising a privacy right, or cooperating in an investigation in accordance with applicable law. Any employee who retaliates against a candidate or employee for doing so may be subject to disciplinary action, up to and including termination of employment, to the fullest extent allowable under applicable law.
If you require a reasonable accommodation, you may email accommodations@workday.com, as far in advance as possible.
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