THE TEAM
The mission of the Food & Beverage Technology department is to design, build, deliver and operate scalable technology, data, analytics, and AI solutions that align with the strategic goals of Food & Beverage.
THE OPPORTUNITY
Aritzia is growing, and our Food & Beverage Technology team is growing with it. This is a unique opportunity to build a team from the ground up to support a high-growth area of Aritzia. You will advance the technology strategy that brings Everyday Luxury to life across Aritzia’s Food & Beverage environments, playing a pivotal role in designing and evolving the technology, data, analytics, and AI capabilities that power world-class experiences. You will own the end-to-end Food & Beverage technology domain, with the opportunity to imprint on the long-term strategy and tech stack for Food & Beverage at Aritzia, including the domain technology roadmap, platform selection, vendor negotiation, and solution development and configuration, ensuring our Food & Beverage technology ecosystem is robust, scalable, and future-ready. With people at the heart of everything we do, you will support your high-potential people to grow rewarding careers at Aritzia — while enjoying one yourself.
THE ROLE
As the (Sr) Director, Food & Beverage Technology, you will:
- Own the complete Food & Beverage technology stack: POS, KDS, reservations, F&B ERP/inventory management, labor scheduling, payment processing, digital signage, and network infrastructure
- Own end-to-end delivery of Food & Beverage technology implementation for our flagship boutiques
- Lead RFP, vendor selection, and deployment including KDS, table management, online ordering, and payment certification
- Govern the implementation partner relationship — holding the partner accountable to timeline, budget, and quality on a flagship-grade build
- Stay current on technology innovations and bring relevant emerging capabilities to leadership for consideration, including owning and developing the technology roadmap in partnership with Food & Beverage business partners
- Own the integration between Food & Beverage technology systems and Aritzia’s unified customer data layer, ensuring every guest interaction contributes to the client profile
- Coordinate with loyalty program integration, ensuring Food & Beverage spend is recognized within the broader Aritzia client relationship
- Make integration architecture decisions that affect both Food & Beverage and Retail technology domains
- Build, scale, and lead the Food & Beverage technology team
- Represent Food & Beverage Technology in cross-functional leadership forums and executive presentations
- Manage all Food & Beverage technology risks, decisions, and escalations, with direct accountability
- Partner with Finance on ongoing budget management and forecasting for the Food & Beverage technology portfolio
- Work with the appropriate Business Support partners to seamlessly lead the day-to-day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience
THE QUALIFICATIONS
The (Sr) Director, Food & Beverage has:
- Proven and best-in-class skills, education, experience and/or applicable certifications:
- 10+ years of technology leadership experience, with significant exposure to food and beverage, hospitality, or restaurant technology environments
- Deep knowledge of F&B technology ecosystems — POS platforms (Oracle MICROS Simphony strongly preferred), KDS, reservations systems, inventory management, and labor scheduling
- Proven experience delivering complex, multi-vendor technology implementations in elevated dining or premium hospitality environments
- Strong commercial acumen — experience negotiating enterprise software agreements and managing implementation partner relationships to fixed-fee deliverables
- Track record of building new technology capabilities or teams from the ground up, not just inheriting established ones
- Experience integrating hospitality technology systems with enterprise customer data platforms or loyalty programs
- Excellent stakeholder management skills — comfortable operating at the executive level and with front-line operations teams simultaneously
- Global experience, especially within North America
- Experience at a premium retail, luxury hospitality, or lifestyle brand is strongly preferred
- A commitment to learn, apply, champion, and enrich Aritzia's Values, Business and People Leadership principles
- The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes
- The ability to set clear objectives and design a strategy that inspires the team
- A dedication to quality and investing in results and new business opportunities that add value
- A deep understanding and commitment for the industry in which we operate
THE PERKS
Some of the industry-leading benefits you will receive working at Aritzia:
- Product Discount — Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now.
- Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial.
- Aspirational Workplace — Our offices are specially designed to be spaces of creativity, productivity and inspiration.
- Amenities — Additional amenities include a private parent’s room, shower facilities with elevated complementary conveniences, bike rooms and more.
- The Extras — We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts, self-care promos and on-site medical care.
ARITZIA
Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.
Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.
We’re committed to making your experience positive and transparent. Please note, our recruiters will only contact you using an @aritzia.com email address. If you receive recruitment-related messages from other domains, please disregard them.
