Infosec Engineer

Accountabilities:

• Analyze enterprise systems, security data, logs, endpoint information, and customer environments to identify and investigate cybersecurity issues.
• Review customer security configurations and protection coverage to identify risks, gaps, and opportunities for improving overall security posture.
• Recommend practical security improvements and best practices designed to reduce exposure to cyber threats and strengthen operational readiness.
• Support customers in adopting and maximizing the effectiveness of managed detection and response services.
• Respond to customer scenarios and service-related issues, documenting investigations, solutions, and remediation activities while ensuring timely and dependable resolution.
• Communicate security findings, recommendations, service capabilities, and remediation progress clearly through email, phone, messaging platforms, and virtual meetings.
• Create service-related reports and maintain accurate documentation covering customer engagements, recommendations, issues, and remediation efforts.
• Track remediation activities and provide clear updates on progress, outstanding risks, and required customer actions.
• Collaborate with Support, Customer Success, Product, Security, Threat Response, and other internal teams to deliver strong customer outcomes.
• Assist core security and threat response teams with investigations, analysis, and operational activities when required.
• Support customer onboarding and service adoption by helping ensure environments are configured according to established security best practices.
• Develop and maintain a strong understanding of cybersecurity products, services, operational processes, and industry best practices.
• Contribute to continuous improvements in customer security programs, service delivery, and operational effectiveness.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related field, or equivalent practical experience.
• Fundamental knowledge of cybersecurity concepts, security monitoring, vulnerability management, cyber risk reduction, and managed security services.
• Understanding of network traffic analysis and core networking concepts, including TCP/IP, routing, switching, and common network protocols.
• Familiarity with enterprise security data management; experience with SIEM, EDR, or XDR technologies is an advantage.
• Understanding of endpoint, network, cloud, and identity security concepts.
• Experience reviewing security configurations, identifying potential risks, and providing practical security recommendations is highly valuable.
• Ability to analyze operational, security, and configuration data to identify vulnerabilities, anomalies, and improvement opportunities.
• Strong analytical, troubleshooting, and problem-solving abilities, with the curiosity to investigate issues beyond their initial symptoms.
• Excellent verbal and written communication skills, including the ability to explain security concepts and recommendations clearly to customers and internal stakeholders.
• Strong customer service, relationship-building, and stakeholder management skills.
• Ability to manage multiple priorities and maintain high-quality work in a fast-paced operational environment.
• Strong attention to detail, documentation skills, ownership, and follow-through.
• Comfortable working both independently and collaboratively within a distributed team.
• Adaptable and willing to learn new technologies, tools, and cybersecurity practices quickly.
• Innovative and creative mindset, with the ability to think outside the box when addressing complex security challenges.
• Willingness to work outside standard business hours, including weekends and holidays, as part of a 24x7x365 managed detection and response operation.
• Must have legal authorization to work in India without requiring employer sponsorship.

Benefits:

• Remote-first working model for a fully distributed work environment.
• Opportunity to work on enterprise cybersecurity challenges spanning endpoint, network, cloud, identity, SIEM, EDR, and XDR technologies.
• Exposure to managed detection and response operations and real-world security investigations.
• Continuous learning opportunities to develop cybersecurity, threat detection, customer advisory, and technical troubleshooting expertise.
• Collaborative environment with opportunities to work alongside security, threat response, product, support, and customer success professionals.
• Employee-led diversity and inclusion networks that foster community, education, and advocacy.
• Employee volunteer days and annual charity and fundraising initiatives supporting local communities.
• Global sustainability initiatives focused on reducing environmental impact.
• Global fitness and trivia activities designed to encourage connection and wellbeing.
• Global wellbeing days, monthly wellbeing webinars, and training resources supporting employee health and wellness.
• Inclusive workplace committed to equal opportunity, diverse perspectives, and reasonable accommodations throughout the recruitment process.