Who We Are:
Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.
Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.
As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.
Who You Will Work With:
The Infrastructure & Platform Enablement Lead, reporting to the Leader, Infrastructure and Platform Management, serves as the primary liaison between Product teams and Infrastructure & Platform Engineering, acting as the super delegate responsible for coordinating platform initiatives, managing dependencies, and ensuring infrastructure and platform capabilities are aligned to support successful product delivery.
The role translates business and product priorities into structured infrastructure demand, guides requests through intake and discovery, and coordinates planning, commitments, dependencies, financial impacts, risks and escalations across Engineering Capability Teams and Technology Service Providers.
What You’ll Do
Product Engagement and Demand Intake
- Build trusted relationships with Product leaders, product owners and delivery teams, developing a clear understanding of business outcomes, roadmaps, service priorities and target timelines.
- Act as the single front door for infrastructure and platform demand, providing Product teams with a consistent engagement experience.
- Translate business and application needs into clear, structured infrastructure and platform requirements.
- Qualify incoming demand by confirming scope, intended outcomes, priority, timing, assumptions and required decisions.
- Challenge unclear or incomplete requirements constructively and bring the appropriate technical specialists into discovery discussions.
- Maintain a consolidated view of Product demand, progress, decisions and outstanding actions.
Integrated Planning and Commitment Management
- Coordinate discovery, feasibility assessment, workload placement and delivery-readiness activities across relevant capability teams.
- Develop an integrated plan that combines estimates, sequencing, dependencies, decision points and delivery commitments across multiple infrastructure domains.
- Validate that proposed commitments are supported by agreed scope, capacity, funding, dependencies and accountable owners.
- Identify cross-team dependencies, critical-path risks and conflicting commitments early enough for action.
- Maintain RAID items, decisions, assumptions and escalations, with clear business impact and recommended options.
- Provide Product teams with transparent status, realistic commitments and timely communication when conditions change.
Cross-Domain Coordination and Governance
- Coordinate outcomes across Cloud, Compute, Containers, Network, Storage, Database, Security, Observability, Service Operations and other relevant capability teams.
- Facilitate readiness and commitment reviews, ensuring decisions and hand-offs are documented and understood.
- Coordinate Technology Service Provider contributions, dependencies, performance concerns and escalations affecting Product outcomes.
- Integrate technical plans, delivery commitments, financial impacts, risks and dependencies into a single end-to-end view.
- Coordinate operational-readiness requirements, including monitoring, resilience, support, security, compliance, change and transition considerations.
- Escalate unresolved constraints with a clear articulation of impact, options, recommendation and required decision.
Financial and Commercial Visibility
- Coordinate infrastructure estimates and identify key cost drivers associated with Product demand.
- Provide visibility into cloud and platform consumption, forecast impacts, budget assumptions and financial variances.
- Connect technical choices to cost, risk, resilience and delivery implications so Product teams can make informed decisions.
- Support financial planning, consumption analysis and validation of costs associated with infrastructure outcomes and service-provider delivery.
Golden Pipeline and Platform Enablement Partnership
- Identify Product requirements that should consume approved Golden Pipeline capabilities and standard delivery patterns.
- Connect Product teams with Platform Enablement and incorporate onboarding activities into the integrated Product plan.
- Coordinate dependencies and exceptions that affect Product outcomes, while Platform Enablement owns Golden Pipeline onboarding, adoption and consumption governance.
- Track Golden Pipeline adoption as part of the broader Product commitment and readiness view.
- Promote standard capabilities and reusable delivery paths instead of unnecessary bespoke solutions.
Technical Breadth
The role requires broad infrastructure and platform literacy sufficient to identify dependencies, challenge incomplete plans and engage the right specialists. Deep hands-on expertise in every domain is not required.
- Hybrid cloud and on-premises infrastructure, including AWS and Microsoft Azure.
- Compute, virtualisation, Windows and Linux operating environments.
- Containers, Kubernetes and platform-engineering concepts.
- Enterprise networking, connectivity, security and identity dependencies.
- Storage, database, backup, disaster recovery and operational resilience.
- Observability, monitoring, capacity and operational readiness.
- Infrastructure as Code, automation, CI/CD and controlled delivery pipelines.
- Security-by-design, compliance, audit evidence and change-controlled technology environments.
Leadership
- Influence outcomes across teams without relying on direct authority.
- Bring structure, ownership and decision clarity to ambiguous or complex demand.
- Facilitate productive discussions across Product, Engineering, Architecture, Security, Risk, Finance, Operations and service providers.
- Challenge assumptions respectfully while protecting delivery quality and accountability boundaries.
- Translate technical complexity into concise business outcomes, options, risks and recommendations.
- Communicate confidently with technical practitioners, Product leaders and senior stakeholders.
- Demonstrate strong ownership, follow-through, judgement and attention to detail.
What You Bring
- 8+ years of relevant experience in enterprise infrastructure, cloud, platform engineering, technical delivery, service enablement, infrastructure architecture or technology programme leadership.
- Demonstrated experience coordinating complex infrastructure outcomes across multiple technical domains and accountable teams.
- Strong understanding of Product and technology delivery lifecycles, from demand and discovery through delivery readiness and transition.
- Experience developing integrated plans, managing cross-team dependencies, maintaining RAID items and coordinating delivery commitments.
- Ability to review technical proposals, identify missing requirements and challenge assumptions constructively.
- Experience working across Product, Engineering, Architecture, Security, Risk, Finance, Operations and external service providers.
- Financial and commercial awareness, including infrastructure estimates, cloud consumption, forecasts, cost drivers and variances.
- Experience operating in a regulated, audited, high-availability or change-controlled environment.
- Strong analytical, facilitation, written communication, executive communication and stakeholder-engagement skills.
- Ability to translate technical decisions into business, service, cost, risk and delivery implications.
Nice to Have
- Experience in payments, financial services or another regulated and highly available environment.
- Experience with Product operating models, service enablement, technical programme leadership or similar Super Delegate responsibilities.
- Experience with platform engineering, internal developer platforms, Golden Paths or Golden Pipeline adoption.
- Experience coordinating cloud migration, infrastructure modernisation or complex cross-domain delivery programmes.
- Experience coordinating managed service providers and third-party technology delivery.
- PMP, PRINCE2, Agile, ITIL, FinOps, cloud, platform or comparable certification.
- Practical experience using AI-enabled tools to improve analysis, dependency identification, documentation, knowledge retrieval and reporting.
What We’re Offering:
The hiring range for this position is $115,000-$125,000 , and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes:
- Generous vacation and wellness days to help you recharge
- Comprehensive employer-paid benefits coverage for peace of mind
- Market-leading employer-funded RRSP program to invest in your future
- Flexible hybrid work model for better work-life balance
- Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family
- Pregnancy and parental leave top-up to support growing families
- Charitable donation matching with United Way to amplify your impact
Why Join Us?
At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect:
Investing in the Future – Help us unlock digital prosperity for all Canadians.
Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible.
Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.
Inspiring Community – Work in an ecosystem where we lift each other up and rise together.
Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.
Additional Pre-Employment Requirements:
To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.
Equal Opportunity Employer
Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.
If you require accommodation during any stage of the application or recruitment process, please contact us at humanresources@interac.ca. We will work with you to meet your needs.
Please be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.
