At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Responsible for supporting, servicing, maintaining, and improving U.S. Bank enterprise infrastructure technologies across storage, data protection, and virtual machine platforms. This role provides production support for critical infrastructure services, including incident response, service request fulfillment, change execution, monitoring, troubleshooting, vendor coordination, automation enablement, and operational documentation.
The ideal candidate has hands-on experience with storage, backup, and virtual infrastructure operations in a large enterprise environment and can work effectively across technical teams, application owners, vendors, and leadership to maintain service availability, reduce risk, and improve operational efficiency.
Role Overview
The preferred candidate will bring experience across one or more of the following areas: VMware virtual infrastructure, SAN/NAS storage, enterprise backup and recovery, data center operations, hardware infrastructure support, ServiceNow ticketing and reporting, and automation-enabled operational workflows.
Key Responsibilities
• Provide day-to-day production support for enterprise storage, backup, and virtual infrastructure platforms.
• Troubleshoot, triage, and resolve incidents, alerts, service interruptions, and performance issues across supported infrastructure services.
• Execute approved standard and normal changes in accordance with documented procedures, risk controls, maintenance windows, and change management requirements.
• Fulfill ServiceNow catalog requests and operational tasks for storage, backup, and virtual infrastructure services.
• Perform system health checks, log review, backup validation, capacity review, and service-impact analysis as needed to maintain platform stability.
• Support hardware-related activities, including infrastructure maintenance, vendor dispatch coordination, remote access facilitation, and validation of completed work.
• Collaborate with L2/L3 engineering teams, application owners, vendors, data center teams, security partners, and business stakeholders to resolve issues and complete approved work.
• Identify opportunities to shift repeatable work into standardized procedures, knowledge articles, reporting, or automation.
• Maintain accurate, timely, and professional ticket updates, work notes, task outcomes, and escalation details in ServiceNow.
• Contribute to operational documentation, SOPs, KB articles, runbooks, handoff notes, and cross-training materials.
• Participate in a 24/7 operational support model, including after-hours support, shift handoff, escalation coverage, or on-call rotation as required.
Preferred Skills and Experience
• Five or more years of experience supporting, maintaining, or servicing infrastructure technologies such as storage, backup, virtualization, server, or data center platforms.
• Three or more years of experience in a production data center or enterprise operations environment.
• Experience working incidents, tasks, requests, and changes in an ITSM platform such as ServiceNow.
• Experience following documented operational procedures, change controls, security standards, and audit/compliance expectations.
Virtual Infrastructure
• Working knowledge of VMware vSphere, vCenter, ESXi, vSAN, SRM, NSX-T, and VMware operations tools such as vROps or VMware Aria Operations.
• Experience with VM lifecycle activity, resource changes, snapshots, datastore validation, cluster health, host maintenance mode, and VM migration or vMotion support.
• Familiarity with Dell and Cisco hardware infrastructure, including Dell OME and Cisco UCS platforms.
Storage and Data Protection
• Working knowledge of SAN and NAS technologies, including enterprise storage, capacity, performance, provisioning, and recovery concepts.
• Experience with platforms such as Dell PowerMax, VMAX, Unity, Isilon/PowerScale, ECS, Pure Storage, NetApp, Brocade, Data Domain, and Cohesity.
• Understanding of backup job monitoring, restore support, replication, disaster recovery exercises, and storage health validation.
• Experience coordinating with vendors for hardware break/fix, log collection, remote troubleshooting, and service restoration.
Operations, Automation, and Governance
• Strong understanding of incident, problem, change, request, and escalation management processes.
• Working knowledge of ServiceNow ticketing, reporting, dashboards, catalog tasks, change tasks, and operational metrics.
• Experience with monitoring, alert triage, event correlation, log review, and health-check processes.
• Familiarity with automation tools or concepts such as Ansible/AWX, PowerCLI, scripting, ServiceNow Flow Designer, platform integrations, and repeat-task reduction.
• Knowledge of IT standards, security expectations, access controls, audit requirements, and risk-aware infrastructure operations.
Core Competencies
• Demonstrates urgency and ownership when responding to incidents, outages, escalations, and customer-impacting issues.
• Communicates clearly and professionally with technical teams, vendors, application owners, leadership, and business partners.
• Analyzes complex technical issues, identifies likely causes, documents findings, and drives work toward resolution.
• Balances speed, risk, auditability, and change discipline when executing infrastructure work.
• Works effectively in a cross-skilled team environment supporting storage, backup, and virtual infrastructure services.
• Looks for opportunities to improve service stability, reduce manual effort, and strengthen operating procedures.
This role requires working from a U.S. Bank location three (3) or more days per week.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $105,400.00 - $124,000.00U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
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Saint Paul, Minnesota, United States
Hybrid
