Infrastructure Engineer

Accountabilities

• Design, deploy, maintain, and optimize infrastructure supporting reliable and resilient application environments.
• Perform problem management and root-cause analysis involving system performance, security, application behavior, and network connectivity.
• Configure and tune hardware and software across internal and client environments to improve reliability and performance.
• Plan server hardware and software deliverables in detail, communicate technical requirements clearly, and secure alignment from technical and non-technical stakeholders.
• Troubleshoot network and connectivity issues, including firewall, VPN, switching, Wi-Fi, voice, and data-flow problems.
• Identify system and application issues and collaborate with users, clients, consultants, and internal teams to resolve them efficiently.
• Provide on-call and flexible-hours support for business-critical incidents, go-lives, and time-sensitive infrastructure needs.
• Maintain and upgrade hardware supporting network and server environments while identifying opportunities to reduce costs and improve infrastructure efficiency.
• Monitor infrastructure and proactively engage consultants and stakeholders to anticipate changes, risks, and emerging technical requirements.
• Develop and maintain meaningful operational metrics that accurately reflect the health and performance of infrastructure processes.
• Participate in continuous improvement initiatives and ensure infrastructure activities follow established client procedures and standards.
• Provide technical support to internal employees and clearly document or explain procedures, solutions, and technical issues.
• Contribute to infrastructure planning, process standardization, and improvements that strengthen service reliability and client satisfaction.

Requirements

• Bachelor’s degree in Network Systems Administration, Information Systems Technology, Engineering, or a related technology field, or equivalent professional experience.
• 5+ years of experience configuring and administering lightweight Linux servers without a graphical user interface, including custom kernel creation, startup automation, and system recovery.
• 5+ years of experience with shell scripting, middleware, and SQL.
• Strong Linux command-line administration skills.
• Practical networking experience with firewalls and VPNs, including SonicWALL, Wi-Fi management, network switch configuration, VLANs, trunking, and multi-switch environments.
• Experience tuning hardware and software configurations for local and client infrastructure environments.
• Strong troubleshooting, analytical, root-cause analysis, and critical-thinking abilities.
• Excellent written and verbal communication skills, particularly the ability to explain technical plans and issues to non-technical stakeholders.
• Strong client orientation and relationship-building skills in distributed and remote environments.
• Ability to manage multiple priorities independently, identify risks, and respond quickly to business-critical issues.
• Ability to provide on-call support and work flexible hours, including occasional evenings and weekends.
• Reliable home office setup with high-speed internet and the ability to travel approximately 10–25% within the United States when required.
• Experience with WebLogic administration, including clustered environments, application deployment, monitoring, and performance tuning, is preferred.
• Experience managing virtualized infrastructure, including VMware vCenter, ESXi, Workstation, or Player, is preferred.
• Familiarity with Oracle VM/OVM Manager and Veeam Backup and Restore is a plus.
• Oracle Database Administration experience is preferred.
• Experience with DNS, name registration, Active Directory, and PowerShell is a plus.
• Familiarity with Microsoft Office and related applications.
• Knowledge of Oracle Utilities products and/or the energy industry is advantageous.
• Demonstrated adaptability, continuous-learning mindset, accountability, collaboration, and composure during critical incidents and high-pressure situations.

Benefits

• Fully remote position based within the United States.
• Opportunity to work on business-critical infrastructure supporting utility clients across North America.
• Exposure to Oracle Utilities, Linux, SQL, networking, WebLogic, virtualization, Oracle databases, and enterprise infrastructure technologies.
• Opportunity to work directly with clients and develop strong technical consulting and communication skills.
• Varied responsibilities spanning infrastructure engineering, systems administration, troubleshooting, process improvement, and client support.
• Opportunities to contribute to cost optimization, infrastructure improvements, and standardized operational processes.
• Professional environment emphasizing reliability, ownership, continuous learning, and technical excellence.
• Periodic travel opportunities for client go-lives, critical incidents, data center activities, and on-site infrastructure work.
• Flexible scheduling and on-call support opportunities aligned with business-critical requirements.