Purpose of the Role
We are seeking a highly skilled and motivated Solution Architect / Service Delivery Manager to lead and develop infrastructure services across Network, Public Cloud, and Capacity domains.
This role combines technical architecture, service ownership, and project coordination, ensuring high-quality service delivery while supporting ongoing transformation initiatives across India and Asia.
Key Responsibilities
Solution Architecture & Design
- Design and develop infrastructure solutions covering:
- Network services (WAN, LAN/WiFi, SD-WAN, connectivity)
- Public cloud platforms (Azure, AWS)
- Capacity and hybrid infrastructure
- Ensure scalability, security, and cost-efficiency of solutions
- Contribute to infrastructure strategy, standards, and roadmaps
Service Delivery Management
- Own end-to-end delivery of infrastructure services in assigned scope
- Ensure service quality, performance, and continuous improvement
- Act as the primary interface between business, IT, and service providers
- Manage SLAs, KPIs, and vendor performance
Project Coordination (India & Asia)
- Coordinate and lead infrastructure-related projects in the region
- Ensure alignment with global architecture and governance
- Collaborate with regional and global stakeholders
- Track progress, risks, and dependencies
Vendor & Stakeholder Management
- Manage technical collaboration with partners and suppliers
- Drive accountability, cost optimization, and service improvements
- Work closely with internal teams, including cloud, network, and security
Operational Excellence
- Ensure infrastructure stability, security, and compliance
- Support lifecycle management and capacity planning
- Drive automation, standardization, and modernization initiatives
Experience & Qualifications
- Bachelor’s degree in IT, Computer Science, or related field
- 8+ years of experience in IT infrastructure (network and/or cloud)
- Proven experience in:
- Solution architecture
- Service delivery management
- Infrastructure projects
- Strong understanding of:
- Networking (WAN, LAN, firewalls, VPN)
- Public cloud (Azure and/or AWS)
- Hybrid infrastructure environments
Skills & Competencies
- Strong leadership and coordination skills
- Excellent stakeholder communication (global environment)
- Ability to balance strategic thinking with hands-on execution
- Problem-solving mindset with a focus on continuous improvement
- Experience working with global delivery and vendor models
What We Offer
- Opportunity to work in a global infrastructure transformation program
- Exposure to modern cloud and hybrid technologies
- Collaborative international environment
- High-impact role with strong ownership
Key areas:
- Infrastructure architecture (network + cloud)
- Service delivery ownership
- Project coordination across Asia
- Vendor and stakeholder management
We expect:
- Strong experience in infrastructure, networking, and/or cloud
- Proven track record in service delivery and/or architecture roles
- Ability to manage projects and stakeholders in a global setup
