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Texas, United States
Remote only
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Infrastructure Solutions Engineer- Sr Consultant I for NOC Operations is an experienced technical professional in our Standard Incident service team, leading the monitoring, troubleshooting, and resolution of infrastructure incidents across our enterprise technology ecosystem. As a strong contributor to our “Zero Wait” customer obsession initiative, this role drives rapid and effective response to system alerts, ensuring the reliability and performance of Allstate’s critical infrastructure. With demonstrated proficiency in UNIX, Storage, and Backup environments, this position also demonstrates broad versatility across Windows, Nutanix, Azure, and AWS platforms.Key Responsibilities
Lead by example in proactive monitoring and rapid response to alerts across multiple technology stacks, consistently achieving strong Mean Time to Acknowledge (MTTA) and Mean Time to Resolve (MTTR) metrics
Champion “Zero Wait” principles in incident response, taking immediate and decisive action on Emergency Command Center (ECC) calls without waiting to be prompted
Critically evaluate and improve Standard Operating Procedures (SOPs) while identifying strategic opportunities to enhance processes and automate complex tasks
Perform shift turnover meetings to ensure seamless 24/7 operational coverage and comprehensive knowledge transfer
Actively contribute to and help prioritize the Service Improvement Backlog (SIB) with strategic ideas that substantially enhance service delivery and eliminate customer friction points
Provide Level 2 support for enterprise infrastructure systems including Storage SAN, NAS and OBS (Brocade, Hitachi, Pure, Scality, Cisco MDS), Linux (RedHat), with minimal escalation required for common and moderately complex issues
Execute incident remediation strategies for both documented and novel problems, applying advanced technical judgment in complex or ambiguous scenarios
Perform post-incident Retrospective reviews and problem management activities, driving root cause analysis and implementing preventive measures against recurring issues
Partner closely with engineering teams to implement and validate system changes, providing strong operational perspective and ensuring readiness for production
Apply intermediate level techniques with monitoring tools including Netcool, Tivoli, Prism Element / Central, Datadog, and Azure Data Explorer (ADX) to proactively identify, diagnose, and prevent system issues
Analyze complex incident patterns and trends to architect automation solutions that reduce manual intervention and improve service outcomes
Develop comprehensive knowledge base strategies and ensure knowledge artifacts meet high quality standards for accuracy and usability across the NOC team
Present at service reviews and demo sessions with technology partners, showcasing NOC operational improvements and contributions
Drive the team’s KPI improvements through technical expertise, process optimization, and a continuous improvement mindset
Participate and contribute to the NOC automation pipeline by identifying, designing, and advocating for automation solutions that improve service delivery
3+ years of experience in technical operations, IT support, or system administration
Intermediate working knowledge of enterprise systems Storage SAN, NAS and OBS (Brocade, Hitachi, Pure, Scality, Cisco MDS), (UNIX/Linux (RedHat), with demonstrated ability to troubleshoot complex issues
Strong understanding of incident management processes, incident / event management frameworks, and service delivery optimization
Strong troubleshooting and analytical skills with demonstrated ability to resolve complex and novel technical challenges
Strong communication abilities, particularly during high-pressure situations and when explaining technical concepts to non-technical stakeholders
Proficient use and knowledge of automation concepts and tools (GitHub, Ansible, Jenkins, CI/CD pipelines)
Proficient scripting skills (Bash, Python, PowerShell) with the ability to develop and contribute to automation solutions
Strong skills with monitoring tools (Datadog, Azure Data Explorer (ADX)) including custom dashboard usage and alert tuning
Familiarity with AI-assisted tools for incident triage, root cause analysis, or automated remediation workflows
Familiarity with large language model (LLM) tools (e.g., GitHub Copilot, Microsoft Copilot, or similar) to accelerate documentation, scripting, and knowledge base development
Working knowledge of DevOps practices and principles with experience implementing infrastructure as code
Leadership experience in a 24/7 operational environment
This position offers clear pathways to advance into senior technical or leadership roles, including:
Senior Consultant II roles with deeper technical specialization and formal mentoring responsibilities
Service Consultant roles focusing on complex technical solutions and automation
Technical leadership in specialized infrastructure domains
Service management roles with people leadership responsibilities
#LI-CJ1
Skills
Application Infrastructure, CI/CD, Datadog, Design, GitHub, Incident Management, IT Infrastrcuture Project Management, IT Service Management (ITSM), Jenkins (Software), Linux, Microsoft Azure Data Explorer, NAS Management, Python (Programming Language), RedHat, SAN Storage, ServiceNow Platform, Solution Engineering, Strategic CollaborationsCompensation
Compensation offered for this role is 75,100.00 - 126,325.00 annually and is based on experience and qualifications.The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.
Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.
