The Infrastructure Supervisor is a leadership role requiring hands-on network infrastructure expertise, leading the infrastructure team and supporting all activities related to the network architecture, including local and wide area networks, cloud infrastructure, servers, storage, datacenter, and cybersecurity. The role designs, documents, maintains, and upgrades existing networks, and monitors systems for performance and integrity, keeping them current on patches, software revisions, and feature sets.
Candidates should be customer-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. This position requires someone who can follow a problem to resolution and assist with providing root cause for severe and recurring issues. A hybrid work schedule offers remote work on Mondays and Fridays. Level and salary commensurate with experience. Level and salary commensurate with background and experience.
Essential Job Functions
Leadership
- Serve as a working lead: personally take part in the design, deployment, and support of company networks, ensuring best practices for network resiliency
- Supervise a small team of infrastructure engineers, providing day-to-day direction, guidance, coaching, and mentorship
- Assign and prioritize work across the team, balance workload between project and operational demands, and contribute to performance feedback and team development
- Act as the senior technical escalation point for the infrastructure team and for other support teams, personally resolving complex network and security issues and managing escalated support and incident tickets to ensure proper SLA is maintained and users receive proper follow-up
- Participate in the infrastructure budget management process, including vendor quotes, renewals, and hardware/software lifecycle planning
- Work with hardware and software vendors to resolve issues and implement new products
Network Engineering & Infrastructure (Hands-On)
- Operate and engineer networking technology including routing, switching, subnets, virtual private networks, and software-defined wide area network, and integrate with the computer infrastructure
- Schedule and perform upgrades as needed to all infrastructure and security hardware and software
- Utilize change management when performing tasks and projects, ensuring proper documentation, knowledge sharing, and communication
- Develop and maintain network diagrams and documentation
- Maximize network performance by monitoring performance, troubleshooting network problems and outages, and leading root cause analysis for severe and recurring issues
- Support, manage, and deploy virtual machines (VMs) and storage solutions
- Understand datacenter configurations, ensuring efficient and reliable operations of all physical and virtual infrastructure components
- Maintain practical understanding of enterprise technologies such as Email and Email Security (including spam filtering and Advanced Threat Protection), backup and recovery, productivity and collaboration, databases, and various cloud offerings
- Maintain an inventory of deployed hardware, software installations, and available equipment
- Provide in-person and remote technical support to users
Security, Resiliency & Operations
- Maintain a comprehensive understanding of cybersecurity best practices and actively monitor for potential threats to ensure the security and integrity of the organization's systems and data
- Conduct regular vulnerability assessments on systems and networks, identify weaknesses, and recommend security improvements
- Take part in the implementation and testing of DR infrastructure
- Prioritize tasks and projects as required in a fast-paced environment
- Participate in an on-call rotation, being available outside regular business hours to promptly address critical incidents
This job description is not intended to be an all-inclusive list of duties and responsibilities of the position. Incumbents will be required to follow any other job-related instructions and duties outside of their normal responsibilities as assigned by their manager.
Minimum Qualifications
- College degree in Information Systems or related field, or equivalent experience
- 8+ years of related network and security experience, at the level of a Level 4 (senior/expert) network engineer
- 2+ years of experience in a lead or supervisory role (team lead, supervisor, or similar), including directing the work of other engineers or technicians
- Experience with EIGRP, OSPF, BGP, DNS, SNMP, SSL VPN, IPSec, DMVPN, MPLS, HSRP, TCP/UDP, and other internet associated protocols
- Experience with secure remote access and WAN technologies (SASE/ZTNA, SD-WAN, IPSec, SSL VPN, Cisco Secure Client, AOVPN)
- Experience with Cisco, Palo Alto, and Meraki routers, wireless, firewalls, and switches
- Experience with Cisco Umbrella/Secure Access
- Working knowledge of virtual environments, such as VMware vSphere and other virtualization technologies
- Implemented, configured, and maintained cloud voice solutions
- Experience with SSO, MFA, IAM, RADIUS, and certificates
- Understanding of cybersecurity best practices and incident management
- Experience with network analysis tools
- Knowledge of networking and security in datacenter, virtual, and cloud (Azure and AWS) environments
- Experience with disaster recovery planning and testing for network, datacenter, and cloud environments
- Demonstrated ability to mentor and develop engineers while remaining technically hands-on
- Ability to work independently and as part of a team
- Ability to problem solve and assist while having a great customer service attitude
- Physical Requirements and Working Conditions: Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer; stamina to maintain attention to detail despite interruptions; strength to lift and carry files weighing up to 50 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Preferred Qualifications
- Experience working in Jira or related incident management and asset management software
- Experience with network access control, such as Meraki Access Manager or Cisco ISE
- Ability to troubleshoot Windows client operating systems
- Prior experience working in the oil and gas industry
- Cisco certifications (CCNP or higher)
EEO Statement:
Chord Energy does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
