Onsite
At Henry Schein, our culture, and our people (Team Schein Members) are at the core of our business, and we are enormously proud that we have been certified a Great Place to Work® for the 6th consecutive year in 2025.
In Australia Henry Schein is the leading supplier of dental solutions. Our Team Schein Members deliver the solutions health care professionals rely on to improve the performance of their practice so they can improve the lives of patients.
About the role:
Are you a tech-savvy problem solver with a passion for supporting people and systems? Join our dynamic IT Infrastructure team and play a key role in ensuring our national workforce stays connected, secure, and productive.
We’re looking for an Infrastructure Support Engineer to provide hands-on support across nine sites nationwide, servicing approximately 450 employees. This role is one of two dedicated positions in our IT Infrastructure team, responsible for both end-user support and the administration of critical systems including servers, networks, cloud platforms, and cybersecurity.
What You’ll Be Doing:
Deliver Level 1 and Level 2 IT support to 450+ users across 9 sites
Manage IT onboarding and offboarding processes
Provision, maintain, and refresh laptops, iPhones, and iPads
Support and maintain Production and Test servers
Assist in the resolution of cybersecurity alerts
Manage printers and AV equipment across all locations
Support networking infrastructure (switches, routers, VPNs, wireless, cabling)
Configure and support Amazon Connect contact center agents
Administer cloud services and identity platforms (Office 365, Entra ID/Azure AD)
Document and standardise technical support procedures
What You’ll Bring:
Experience, Education & Technical Skills
Minimum 2 years in a similar IT infrastructure support role
Tertiary qualification in IT discipline (such as Computer Science, Information Technology)
Industry certifications (e.g., Microsoft, Cisco) are a plus
Strong experience with Microsoft Windows environments and Microsoft 365
Proficiency in Active Directory, Entra ID (Azure AD), and Group Policy
Solid understanding of Windows 11 and Windows Server 2019/2022
Experience with Exchange Online administration
Familiarity with endpoint management and MDM tools (e.g., Telstra MDM)
Exposure to Amazon Connect and Salesforce Service Cloud Voice
Some knowledge of macOS and Linux
Networking fundamentals (DNS, DHCP, VPN, ping, traceroute)
Personal Attributes
Excellent communication and interpersonal skills, underpinned by a strong work ethic
Calm, professional, and customer-focused approach
Strong time management, problem solving, attention to detail, and prioritisation abilities
Self-motivated and able to work independently
Collaborative team player with a proactive mindset
Benefits you can enjoy:
Free onsite parking + Free onsite gym
Birthday leave
13 weeks paid parental leave
Novated car lease options
Ongoing professional development and training opportunities
Health and wellness programs
Reward and recognition programs + many more benefits!
Why Join Us?
You’ll be part of a supportive, fast-paced team that values innovation, reliability, and continuous improvement. This is a fantastic opportunity to grow your career in IT infrastructure while making a real impact across our national operations.
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