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Havant, England, United Kingdom
Hybrid
Neos Networks offers alternative working arrangements that give employees some flexibility, including office, home and hybrid working.
Base location: Havant, Hampshire – hybrid working, with a minimum of 2 days per week in the office
Salary: Competitive depending on experience, plus performance-related bonus and a range of benefits to support your family, finances and wellbeing.
Working pattern: Permanent, full-time – 37 hours per week, including participation in an out-of-hours standby rota.
Infrastructure Support Engineer – Hybrid Cloud & AWS
Our ambition drives us to seek out new opportunities and continually develop the knowledge, skills and capabilities of our business. We believe in creating an inclusive culture, giving everyone the confidence, direction and support to grow and improve.
Due to the operational requirements of the role, candidates must live within approximately one hour's travelling distance of the Havant office.
The successful candidate will also be required to obtain and maintain appropriate Security Check (SC) clearance.
Role Description
We are looking for an experienced Infrastructure Support Engineer with strong hands-on experience across both AWS cloud environments and traditional on-premises datacentre infrastructure.
This is a genuine hybrid infrastructure role. AWS experience is an essential requirement and candidates must be able to demonstrate previous practical experience designing, deploying, supporting and troubleshooting AWS infrastructure across a range of AWS technologies and services.
You will support and maintain the core infrastructure underpinning our network management and operational platforms, covering both cloud-hosted and on-premises environments.
The role includes deploying new infrastructure solutions, maintaining and improving existing platforms, monitoring availability and performance, carrying out preventative maintenance and resolving complex infrastructure faults.
You will work closely with other infrastructure, security, network and application teams to deliver projects, resolve incidents and continually improve the resilience and security of our platforms.
Security and regulatory compliance are fundamental to the role, including adherence to ISO 27001, Cyber Essentials Plus and Telecoms Security Act requirements.
Essential AWS and Hybrid Cloud Experience
Strong practical AWS experience is essential for this position.
Applicants should be able to demonstrate significant previous experience administering and supporting production AWS environments rather than simply having theoretical knowledge or AWS certification.
We are particularly interested in candidates who have worked across several areas of AWS, for example:
You do not need to have worked with every AWS service listed above; however, you must be able to demonstrate substantial hands-on AWS experience across multiple areas.
Experience working within a hybrid cloud environment, integrating AWS services with on-premises infrastructure, is essential.
Key Accountabilities
Infrastructure Delivery & Maintenance
Compliance & Security
Project Delivery
Skills and Competencies
Essential Skills
Candidates should have strong experience across a number of the following areas.
AWS / Cloud Infrastructure - AWS is an essential requirement for this role!
Candidates must have demonstrable hands-on experience supporting AWS production environments across multiple AWS services and technologies.
Experience should include a combination of areas such as:
Previous experience operating infrastructure spanning both AWS and on-premises datacentres is essential.
AWS qualifications are beneficial, but practical experience is more important than certification alone.
Microsoft Windows
Virtualisation
Linux
Infrastructure Management
Desirable Skills
Experience with any of the following would be advantageous:
Microsoft Cloud
Automation / Infrastructure as Code
Server and Storage Infrastructure
Backup and Recovery
Monitoring, Security and Operations
Networking
A good understanding of enterprise networking, including:
Soft Skills
What We Are Looking For
This role would suit an experienced infrastructure engineer who has developed their career across traditional datacentre technologies and has subsequently gained substantial real-world AWS experience.
We are specifically looking for someone who is comfortable working across the boundary between cloud and on-premises infrastructure rather than specialising exclusively in one area.
Candidates should be prepared to discuss examples of AWS environments they have previously supported, including the AWS services used, their personal responsibilities, challenges encountered and how they designed, implemented or supported the solution.
Next Steps
All applications should be submitted online. We will be in touch following the vacancy closing date to confirm the outcome of your application.
Should you require any further assistance, please contact careers@neosnetworks.com.
