Inside Auto Claims Adjuster - Hybrid (Charlotte, NC))

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Inside Auto Claims Adjuster is responsible for investigating basic and occasionally moderately complex auto insurance claims. This role may handle non-represented claims and requires evaluating coverage, determining liability, and negotiating settlements. The adjuster works directly with claimants, insureds, and other involved parties to ensure timely, accurate, and customer-focused claim resolution.

Work Location & Schedule

During Training: IN OFFICE

• Monday through Friday, 8am-4:45pm

After Training: HYBRID (IN OFFICE & REMOTE)

• Hours: Monday–Friday between 8:00 AM – 5:30 PM, with occasional Saturday 

• Work Arrangement: Hybrid schedule – 3 days in office (Tuesday-Thursday), 2 days remote (Monday, Friday) 

Key Responsibilities:

• Ensure compliance with all regulatory requirements and company standards throughout the claim lifecycle.

• Investigate minor to moderately complex auto accidents and prepare clear, concise claim summaries.

• Conduct recorded statements with claimants, insureds, and witnesses.

• Evaluate auto claims to determine coverage, liability, and damages.

• Negotiate and settle claims in alignment with established guidelines and best practices.

• Maintain detailed and well-documented claim files, including notes, summaries, and decision rationale.

• Collaborate with internal teams to support efficient and customer-centric claim handling.

Preferred Qualifications:

• 2+ years of prior claim handling experience preferred.

• Strong verbal and written communication skills with a demonstrated commitment to excellent customer service.

• Ability to manage multiple tasks, prioritize effectively, and operate in a fast-paced environment.

• Strong attention to detail with solid critical-thinking and decision-making skills.

• Comfortable using technology and learning claims-related software and tools.

• This position is not available for California, Alaska, Washington, and Hawaii residents.

Notice of Licensing Requirement:

• As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets.

• All required licenses must be obtained within 60 days of hire.

• You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal.

• This role offers a $1,000 sign on bonus if you have an active adjuster license in TX, FL, or your resident state.

• Current employees and former employees seeking rehire at Allstate or its affiliated companies are not eligible for this sign-on bonus.

What You Need:

• A dedicated workspace in your residence that is private and free from distractions.

• A minimum internet bandwidth of 50 MB down/5 MB up.

• Appropriate work surface and seating.

What Allstate Provides:

• A technology bundle that includes all equipment needed to perform your work from home (laptop, monitor, headset, keyboard, mouse). 

• Connectivity reimbursement of $80 per month to offset a portion of your internet costs.

Allstate Benefits: 

Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important you. Here are some of our benefits:  

• Medical, dental, and vision coverage 

• Allstate pension plan and 401(k) savings plan 

• Ayco financial coaching 

• Spring Health mental and emotional wellbeing resources 

• Paid parental leave 

• Adoption reimbursement 

• Paid time off 

• Tuition reimbursement 

• Wellness incentives 

• Allstate Foundation donation match and grant opportunities 

Skills

Auto Insurance Claims, Communication, Liability Analysis, Time Management

Compensation

Base compensation offered for this role is $50,000-$60,000 annually and is based on experience and qualifications.
 

The candidate(s) offered this position will be required to submit to a background investigation.

 

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

 

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

 

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

 

To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview.  If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.

 

Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.