Inside Sales and Branch Administrator

What You'll Do

Branch Administration & Operations

 

• Review and process customer invoices to ensure pricing accuracy and order completeness.
• Receive and reconcile vendor shipments, confirming quantities and costs are entered correctly.
• Research and resolve invoice and purchase order discrepancies with vendors, customers, and internal departments.
• Process customer returns and ensure credits are issued accurately and promptly.
• Manage incoming and outgoing branch credits.
• Maintain accurate records and assist with operational reporting and documentation.
• Collaborate with Accounts Payable and other departments to resolve issues efficiently.
 

Inside Sales & Customer Support

 

As training progresses, you'll have the opportunity to grow into additional sales responsibilities, including:

• Assisting customers in person and over the phone with product selection and order placement.
• Building strong relationships with contractors, builders, and other industry professionals.
• Supporting Outside Sales Representatives with customer needs and project coordination.
• Processing sales orders, checking inventory availability, and coordinating product transfers.
• Promoting new products, special offers, and company programs.

What We're Looking For

• Strong attention to detail and ability to work accurately with pricing, invoices, and order information.
• Excellent organizational and problem-solving skills.
• Strong customer service and communication abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with computers and Microsoft Office programs.
• Previous experience in administrative support, customer service, retail, distribution, construction, or sales is preferred.
• Building materials industry experience is a plus, but not required. We are willing to train the right candidate.

Why Join Richards Building Supply?

• Stable Schedule: Full-time, Monday-Friday with consistent hours based on branch operations.
• Generous PTO: 20 paid days off, including holidays and our company closure between Christmas and New Year's.
• Competitive Pay: Strong compensation with overtime opportunities during peak season.
• Bonus Opportunities: Eligibility for discretionary holiday and performance-based bonuses.
• Comprehensive Benefits: Medical, dental, and vision insurance with significant employer contributions.
• 401(k) with Industry-Leading Company Match
• Additional voluntary benefits including disability and accident coverage.
• Career Growth: Opportunity to develop into an Inside Sales role and advance within the company.
• Family-Owned & Operated: More than 40 years of success built on teamwork, service, and strong relationships.