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Johannesburg, Gauteng, South Africa
Onsite
What you will do
Inside Sales Team Engineer is the key role reporting to Inside Sales Lead. The Inside Sales Engineer- HVAC will be based in South Africa support the Africa customers by identifying the requirements from Field Operations, Phone/ Email interaction with the customer, and offering standard and specific solutions and services. This in order to retain customers and maximize opportunities and their success ratio.
The ISS collaborates with Outside Sales, Field Operations, Customer representatives, and technical services resources to ensure proposals include technical solutions that accurately address customer needs, adhering to JCI’s standards and specifications.
How you will do it
As an IS Engineer, you will be the key point of contact for clients for answering queries and providing basic technical advice and information on new product introductions and modifications.
You will handle HVAC system (Chiller water system), IREF inquiries, follow up with the customers, build and maintains good relationships through Wholesale Distributors at all levels, and coordinates new and repeat sales to ensure 100% customer satisfaction and account retention.
Key aspects of the Inside Sales-Aftermarket Labor & Material role are:
You will participate with other regional sale colleagues in sharing marketing intelligence about product opportunities that will grow sales, submits orders and confers with Customer Service Representatives and coordinate with outside sales and demand planner for forecast orders and special pricing (SPR). You will prepare frequent reports by collecting, analyzing, and summarizing quotation information vs success ratio, market application trends
You are a natural self-starter, problem solver and data/analytics driven with the ability to explain technological concepts to a non-technical audience combined with a customer-orientated attitude.
You will maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
You will contribute to sales effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.
What we look for
Required
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