Summary:
The Inside Sales Rep meets our customers’ business and personal needs by helping classified advertising clients efficiently place advertising in our products - responding to phone calls and emails to provide product, process, and technical assistance with our digital and print ad placement services. This individual should possess a competitive spirit and a strong customer focus, with the ability to manage a high workload across inbound calls and emails while providing professional, courteous service to our advertising customers and meeting strict deadlines. This role works with the Manager, Advertising Sales, in support of the company's vision, mission, and objectives to help maximize revenue, profitability, and market share.
Although this is a remote position, candidates must reside in Florida.
What you will do:
- Provide accurate advertising processing and placement in our products while delivering superb customer service
- Answer inbound calls and emails from advertisers seeking information about placing classified advertising in our publications
- Assist customers in placing advertising in our products via our self-service portal or by sending proofs, releasing approved ads, and processing prepayments
- Know and adhere to all publication deadlines and effectively communicate those deadlines to customers
- Quickly toggle between applications and confidently navigate the ad-order entry system
- Recommend relevant product offerings and packages to customers
- Work with customers by answering questions, researching and resolving issues, and troubleshooting technical problems
- Develop professional, long-term relationships with customers
- Ensure that customers have a positive, seamless experience working with you
- Help customers locate ads online and in print
- Document all customer transactions accurately in accordance with company policy
- Meet and maintain all individual and team performance standards established by the department
- Attend scheduled product and system training sessions
- Share ideas to improve business practices and team workflows
- Work toward revenue goals through positive influence, individual interaction, and a team-oriented attitude
- Provide best-in-class customer support to both new and existing accounts
What you will bring:
- Excellent communication skills (oral and written) with a courteous, clear phone presence
- Ability to quickly learn and retain comprehensive product knowledge
- Positive, people-oriented, and energetic approach to customer service
- Bilingual skills (English/Spanish) is a plus
- Typing skills: Minimum 45 WPM
- Demonstrated ability to collaborate and work respectfully with coworkers and leadership
- High school diploma or equivalent required
- Bachelor's degree or equivalent practical experience preferred
- Experience in one or more of the following areas: sales, customer service, telemarketing, call center operations, or classified advertising
Who we are:
The Orlando Sentinel, founded in 1876, is the primary daily newspaper in Orlando, Florida. Our mission is to deliver the truth every day. We bring you the stories that matter most, written without bias, so you can make informed decisions. The Sentinel's Pulitzer Prize-winning journalism works to protect your interests, help navigate your daily life and tell the stories that connect you with the communities where you live and work. We are headquartered in Orlando, Florida, and are part of the Tribune Publishing Company portfolio.
EEO Statement:
We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
How To Apply:
- Please submit an online application along with your resume for this position here.
Closing Date:
- Continuous recruitment until the position is filled
Conditions of Employment:
- A full pre-employment background check will be conducted as part of the selection process. Must be willing to submit and pass the necessary required checks
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