Duluth, GA (SAF)
Onsite
Location:
Duluth, GA (SAF) - WarehouseTotal Access Specialists/Senior Account Specialists generate and maintain sales, gross profit growth and new account activation through dedicated outreach and engagement with customers predominantly through the telephone. This is achieved through maintaining and growing existing customer sales volume; connection with prospective customers to gain new account business; and active pipeline management. Effective collaboration with Regional Company District Managers, Store Personnel and field colleagues is critical. The Specialist / Senior Account Specialist will grow the business to achieve title promotion levels as illustrated in the Total Access Career Paths document.
The Total Access Specialist / Senior Account Specialist will cultivate existing customer relationships, support gross margin growth, and achieve new customer attainment by managing a portfolio of customers and prospects that comprises the Associate’s “Portfolio” which includes all accounts assigned in SAP to the Associate’s ER salesman code. Business will be gained through thoughtful customer touch; collaborative negotiation; and thoughtful portfolio strategy using the company’s CRM system.
What you’ll bring to the team:
• Safety is a shared core value for all team members.
• Support company values and practices, including important learning opportunities assigned annually through Airgas University detailing specific guidance around Safety, IT Security, Antitrust - Global Competition Principles and Practices, Avoiding Fraud, etc.
• Make outbound telephone calls to stay connected with existing customers and welcome new account prospect opportunities. We value proactive outreach to support the achievement of key gross margin growth goals. Manage your portfolio effectively by connecting with customers at regular intervals (monthly). Ideally, you'll spend around 40% of your time engaging with customers on the phone.
• Receive inbound phone calls from customers, providing courteous, professional service to ensure an exceptional experience.
• Guide conversation paths through collaborative negotiation of fair pricing while supporting Airgas value and growth.
• Attend training sessions offered to remain current on product knowledge, market insights, sales skills, software changes, and new procedures. Continue to enhance these skills through self-study and supportive coaching sessions.
• Use the company’s enterprise resource planning system, SAP, to document sales quotes and orders. Apply clear operational practices provided by the training team.
• Accommodate customer returns and credits attentively. Partner with the BSC Credit Department to maintain accurate accounts so that payment details reflect correctly.
• Use the company’s CRM system, Salesforce.com, as a sales planning tool. This includes building comprehensive customer profiles by logging contact details and capturing key insights such as industry, employee count, and partner landscape. Use the opportunity feature to manage retention and growth for each customer. Aggregated opportunities should support daily goals to maintain a healthy sales pipeline. Document cases that illustrate where business is at risk or has been lost to foster continuous improvement.
• Utilize value-added tools such as e-market capabilities, airgas.com, marketing materials, and the Field Specialist Network when beneficial to meet customer needs.
• Partner with Sales Managers to grow your communication strengths through collaborative coaching.
• Collaborate on budgeting and portfolio planning.
• Assist with welcoming, training, or mentoring peers upon request.
• Be an engaged, supportive participant in Team and Departmental Meetings.
• Perform all other position-related contributions as needed.
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Benefits
We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.
Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.
Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.
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Your DIFFERENCES enhance our PERFORMANCE
At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
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About Airgas
Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.
Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.
Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.
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Equal Employment Opportunity Information
We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.
Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.
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