Position Summary
The Inspection Supervisor leads inspection operations for fire alarm, electronic security, fire sprinkler, and backflow systems. This role oversees technicians, scheduling, quality assurance, compliance, customer relations, and performance management while ensuring adherence to NFPA standards, AHJ requirements, municipal regulations, customer contracts, and company procedures.
What’s In It For You?
- Career growth opportunities
What You’ll Be Doing:
Leadership & Operations
- Supervise, coach, train, and develop inspection technicians.
- Manage workloads, schedules, performance reviews, and safety meetings.
- Support recruiting, onboarding, and team development.
Inspection Oversight
Oversee inspection and testing of:
- Burglar/Intrusion Alarm Systems
- CCTV/Video Surveillance Systems
- Emergency Communication Systems
- Wet & Dry Pipe Sprinkler Systems
- Backflow Prevention Assemblies
Ensure inspections are completed accurately, deficiencies are documented, compliance requirements are met, and corrective actions are coordinated with customers and service teams.
Quality, Compliance & Customer Support
- Conduct field audits and review inspection documentation.
- Ensure compliance with NFPA, AHJ, municipal, safety, and company requirements.
- Serve as the escalation point for customer concerns.
- Build relationships with customers, AHJs, insurance representatives, municipal water authorities, contractors, and vendors.
Administration
- Approve reports, work orders, and timesheets.
- Monitor KPIs and inspection schedules.
- Assist with budgeting, forecasting, and operational reporting.
- Collaborate with service, installation, and sales teams.
Qualifications
What You’ll Need:
- High school diploma or GED.
- 5+ years of experience in fire protection, fire alarm, electronic security, or life safety systems.
- 2+ years of supervisory experience.
- Knowledge of fire alarm, intrusion, CCTV, access control, fire sprinkler, and backflow systems.
- Strong NFPA compliance knowledge.
- Valid driver’s license and strong leadership, communication, and organizational skills.
Preferred
- Associate degree in a related field.
- NICET Certification (Fire Alarm, Water-Based Systems, or Inspection & Testing).
- Backflow Tester Certification.
- Experience with inspection software, mobile field applications, and municipal compliance reporting.
Knowledge, Skills & Abilities
- Interpret blueprints, drawings, and specifications.
- Strong knowledge of life safety inspection, testing, and maintenance requirements.
- Proficiency with Microsoft Office and inspection software.
- Strong problem-solving, communication, customer service, and conflict-resolution skills.
Physical Requirements
- Travel within assigned territory.
- Climb ladders and access mechanical/riser rooms.
- Work in indoor, outdoor, commercial, and industrial environments.
- Stand, walk, bend, and climb for extended periods.
Direct Reports: Lancaster Inspection Technicians
Position Objective
Ensure the safe, compliant, and profitable execution of all electronic security, fire alarm, sprinkler, and backflow inspections while developing high-performing teams and delivering exceptional customer service.
Who We Are
The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.
Armstrong is an Equal Opportunity Employer.
