Job Description
About Johnson Controls
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
What we offer:
- Competitive Starting Pay
- Paid Training
- Global Advancement Opportunities
- Company Vehicle (as applicable)
- Referral Bonuses
- Comprehensive Benefits
- Medical/Dental/Vision insurance
- Health Savings Account (HSA)
- Life Insurance
- 401(k) savings plan with company match
- Short-Term and Long-Term Disability
- Employee Assistance Program
- Wellness Program
- And More!
What you will do
- Work closely with our other internal departments to organize and schedule all installations from first customer contact to the closing out of the contract.
- Perform welcome calls to each customer within 48 hours of job booking.
- Communicate with internal and external customers to ensure installation site readiness i.e. construction progress, lift availability, network connectivity, proper personnel on-site, etc.
- Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure on-time installation completion for each installation job. This includes initial installation meetings and each return trip thereafter.
- Create job packets with all pertinent installation job details and required forms and provide to Installers prior to job start.
- Track and verify on-time delivery off all materials needed to complete installations.
- Update all pertinent information in our Installation Backlog Tool so that all stakeholders are informed of installation progress from the time of booking to completion.
- Authenticate and process all necessary paperwork to ensure that each installation meets with JCI’s Zero Harm safety policy.
- Process all necessary paperwork to ensure timely closeout of the installation. This requires solid communication with multiple internal departments.
- Facilitate the closing of each installation job either directly or through follow up with various other departments.
How you will do it
- Communicate with customers, both internal and external, via telephone, email or internal program.
- Work with Sales and National Account teams on any installation concerns.
- Work with installers, sub-contractors, install manager and material handlers.
- Work with vendors regarding material shipments
What we look for
Required
- At least 1 year of customer service experience.
- Strong organizational skills.
- Ability to communicate in a professional business manner.
- This is an in-office position, so we're ideally looking for candidates who are located within a reasonable commuting distance of the work location or are comfortable commuting on a regular basis.
Preferred
- Knowledgeable in Microsoft (Especially Outlook and Excel).
- Excellent written and verbal communication skills.
- Ability to handle several tasks simultaneously.
- Ability to work in a fast paced, team-oriented environment.
HIRING HOURLY RANGE: $26.00-35.34 (Hourly rate to be determined by the education, experienc, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your
background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
