Installation Manager

At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you’re not just selling or servicing equipment – you’re building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite’s global innovation.

A District Install Manager at Rite-Hite leads and oversees all installation operations within their district, directly supervising and managing a team of installers and support staff, while overseeing scheduling, quality/safety standards, and performance management to ensure projects are completed efficiently, on time, and to customer satisfaction while driving continuous improvement across district installation performance.

Reporting to the Install Director, the District Install Manager is part of the Global Service organization led by the EVP, Global Services. This role partners closely with District Service Manager and Regional Administrative Manager to identify and develop solution-fit opportunities.

Values and Culture Expectations

All employees are expected to consistently demonstrate Rite-Hite’s Values in Action. These values shape the way we work together and how we serve our customers.   This includes modeling company values in daily interactions, decision-making, and how work is accomplished.  Employees are expected to contribute to a culture of accountability, collaboration, and respect. 

Essential Duties & Responsibilities

Safety Responsibilities:

·         Support and promote a culture of safety.

·         Follow all Company and OSHA safety policies and procedures.

·         Proper use of required personal protective equipment (PPE)

·         Report hazards, near misses and incidents promptly

Job Responsibilities:

• Directly manage a team of installers and support staff, including hiring, onboarding, performance evaluations, coaching, and disciplinary actions as needed.
• Coordinate and manage installation schedules across the district to ensure timely completion of projects while balancing resource availability and customer needs.
• Enforce installation quality standards and safety protocols on all job sites, conducting inspections and audits to ensure adherence to company and regulatory requirements.
• Oversee the customer experience throughout the installation process, addressing escalations and ensuring projects meet or exceed customer expectations.
• Set performance goals and expectations for installers, monitor productivity and quality metrics, and provide ongoing feedback and development opportunities.
• Oversee labor costs, equipment, and material resources within the district to ensure installations are completed efficiently and within budget.
• Collaborate with sales, project management, and customer service teams to ensure smooth handoffs and alignment on project timelines and expectations.
• Regularly visit job sites to monitor progress, address issues in real time, and ensure installer teams are following best practices.
• Identify opportunities to improve installation processes, efficiency, and team performance, implementing best practices across the district.
• Identify skill gaps and coordinate ongoing training for installers to maintain high standards of technical competency and safety awareness.
•        
  Education & Experience (Required)Bachelor's degree in Business, Construction Management, Engineering, or related field preferred; equivalent combination of education and experience considered.
•   5+ years of experience in installation, construction, field service, or related industry.
  •   2+ years of supervisory or people management experience, with a proven track record of leading teams.3
• Certifications/License
  • None required for this role.
• Knowledge/Skills/Abilities
  • Leading, coaching, and developing installers and support staff, including performance management and conflict resolution.
  • Installation techniques, industrial dock/door systems, and OSHA safety regulations and standards.
  • Knowledge of project management principles, scheduling methodologies, and budgeting/cost control for labor and materials.
  • Ability to communicate effectively with customers, installers, and internal stakeholders while building strong cross-functional relationships.
  • Ability to make sound decisions under pressure, manage multiple priorities, and adapt to shifting service demands and site conditions.
• Preferred Job Requirements      
  Education & Experience
  • Experience managing multiple projects or job sites simultaneously.
  • Industrial equipment, dock/door systems, or related product installation experience a plus.
• Certifications/License
  • None
• Knowledge/Skills/Abilities
  • Experience mentoring or training service/install teams.
• Demonstrated success supporting complex, multi-stakeholder service opportunities

Role Specific Compliance Requirements

• Ability to meet customer site access and safety requirements (if applicable)
• Valid Driver’s License (if applicable)
• Must meet company motor vehicle record (MVR) standards (if driving is required)
• Ability to pass background check
• Eligibility to work in the United States

 Work Location, Schedule and Environment

• Work Location: Designated regional hub (TBD)

• Work Environment: Office; frequent travel to customer locations, sales offices, and company facilities is required. May require occasional overnight stays.

• On-call requirements: None

While performing the duties of this job the employee is regularly required to talk, hear, and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the employee may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel may be required.

Disclaimer: All responsibilities and requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.

This Job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job. This job description is subject to change, and the employer retains the right to change or modify the duties of this job at any time.

What We Offer

At Arbon Equipment – A Rite-Hite Company, we take care of our people – because when you’re supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:

• Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.

• Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.

• Time for You: Paid holidays, vacation time, and personal/sick days each year.

Join us and build a career where you’re supported – at work and beyond.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law. In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans. We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.