To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.
Group/Division
The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.
What You'll Do
In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.
Key Responsibilities
- Lead and manage a global organization of Installation Engineers, Installation Supervisors, and regional installation managers.
- Own worldwide installation performance, including safety, quality, productivity, cycle time, customer satisfaction, and business commitments.
- Develop installation strategies that support business growth, customer ramp requirements, and operational scalability.
- Drive successful execution of new tool installations, upgrades, and customer acceptance milestones.
- Partner closely with Manufacturing, Engineering, Service, Program Management, Supply Chain, and Sales organizations to ensure readiness for customer deliveries and installations.
- Establish and monitor installation KPIs, including schedule adherence, installation cycle time, CTD/FPA performance, resource utilization, and customer satisfaction metrics.
- Lead escalation management and provide executive-level communication for critical customer situations.
- Ensure standardized installation processes, methodologies, and best practices are implemented consistently across all regions.
- Support strategic customer engagements and provide leadership presence for high-profile installations and escalations.
- Build organizational capability through workforce planning, training programs, mentoring, and succession planning.
- Drive continuous improvement initiatives focused on quality, productivity, safety, and overall customer experience.
- Manage departmental budgets, resource allocation, travel planning, and workforce capacity to support global business needs.
- Ensure compliance with company policies, customer requirements, safety standards, and regulatory requirements.
- Collaborate with senior leadership to define and execute long-term installation strategies aligned with company objectives.
- Travel globally as required to support customers, installations, employee development, and business initiatives.
Preferred Qualifications
- Experience in the semiconductor capital equipment industry.
- Experience managing installation, startup, qualification, or field service organizations.
- Knowledge of semiconductor fab operations and customer manufacturing environments.
- Experience supporting strategic customer ramps and large-scale deployment programs.
- Familiarity with Lean Manufacturing, Continuous Improvement, or Operational Excellence methodologies.
- Experience leading cross-functional global initiatives.
Minimum Qualifications
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Physics, or a related technical field.
- Minimum 8+ years of experience in semiconductor equipment, field service, installation, manufacturing, or related technical operations.
- Minimum 3+ years of people management experience leading technical teams.
- Proven experience managing global or multi-regional teams.
- Strong leadership, communication, and stakeholder management skills.
- Demonstrated ability to manage complex customer escalations and critical business situations.
- Strong project management and operational planning capabilities.
- Data-driven decision maker with experience utilizing operational metrics and KPIs.
- Ability to balance strategic thinking with hands-on execution.
- Excellent problem-solving and organizational skills.
- Willingness to travel internationally up to 25%.
About KLA
We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.
Use of AI Statement
At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer.
