Instructional Designer & Facilitator

Accountabilities:

• Design and develop courses, learning paths, microlearning, workshops, instructor-led training, assessments, job aids, and reference materials across a variety of learning formats.
• Partner with subject matter experts and cross-functional stakeholders to establish learning objectives, requirements, content priorities, and desired outcomes.
• Research complex topics and transform information into clear, accurate, engaging, and practical learning content.
• Apply instructional design methodologies and adult learning principles to create polished and consistent learning experiences for internal and external audiences.
• Maintain and update learning materials to reflect changes in products, processes, systems, and organizational needs.
• Deliver and facilitate training programs, workshops, and interactive sessions through live virtual and blended learning formats.
• Support onboarding and recurring training programs, including seasonal Customer Experience onboarding initiatives.
• Adapt facilitation approaches to different audiences and use learner feedback to continuously improve training delivery and content.
• Identify knowledge and performance gaps and recommend appropriate learning solutions.
• Evaluate learning effectiveness using learner feedback, assessments, engagement data, and other available measures.
• Manage learning projects from initial development through launch while balancing timelines, priorities, and stakeholder requirements.
• Build, maintain, and evaluate learning content and learning paths within the LMS and related systems.
• Support basic LMS administration, learner troubleshooting, and ongoing learning technology needs.
• Collaborate closely with the Learning Experience team and business stakeholders while also working independently to deliver assigned initiatives.
• Stay current with emerging learning technologies, tools, and AI opportunities that can improve learning development and delivery.
• Travel may be required on an as-needed basis, representing less than 5% of the role and with advance notice.

Requirements:

• Experience in instructional design, training, content development, communications, enablement, or a related field, with a general understanding of adult learning principles and instructional methodologies.
• Strong verbal, written, and visual communication skills, with the ability to create and facilitate clear, engaging, and accessible learning experiences.
• Strong research, critical thinking, and organizational abilities, with the capacity to learn new subject matter quickly and manage multiple priorities.
• Proficiency with an LMS, Canva, PowerPoint, or comparable tools used to create polished visual and learning materials.
• Ability to work effectively both independently and collaboratively with cross-functional stakeholders and subject matter experts.
• Technical adaptability and willingness to learn new systems, platforms, tools, and technologies.
• Strong attention to detail and a commitment to accuracy, clarity, consistency, and quality.
• Background in health, wellness, dietary supplements, Customer Experience, or another regulated industry is a plus, particularly experience working with compliance-driven content.
• Willingness to develop knowledge of regulated or specialized subject matter when required.
• Ability to meet the physical requirements of the position, including occasionally lifting, carrying, pushing, or pulling up to 10 pounds; the role is primarily sedentary but may involve brief periods of movement.

Benefits:

• Annual salary range of $60,000–$70,000 USD.
• Fully remote work environment.
• Full-time, salaried, exempt employment.
• Paid sick time.
• Paid holidays.
• Flexible paid time off.
• Paid volunteer time off.
• Medical, dental, and vision insurance.
• Flexible Spending Account (FSA).
• Company-matched 401(k) contributions of 4%.
• Eligibility for a discretionary bonus.
• Employee and immediate-family discounts on products after 60 and 90 days of employment.
• Opportunity to contribute to learning and development initiatives within a fast-growing organization.
• Collaborative environment with exposure to cross-functional teams, evolving products, and emerging learning technologies.