As an Integration Analyst on Echo's Integration Team, you'll support, monitor, and manage Echo's EDI/API client and carrier integrations. This includes 1,000+ integrations, hundreds of document types, and millions of annual transactions that support over 40% of Echo's loads. You'll troubleshoot complex issues, optimize integration performance, and collaborate across business and IT teams to ensure reliable data exchange and operational excellence.
As an Integration Analyst on Echo's Integration Team, you'll support, monitor, and manage Echo's EDI/API client and carrier integrations. This includes 1,000+ integrations, hundreds of document types, and millions of annual transactions that support over 40% of Echo's loads. You'll troubleshoot complex issues, optimize integration performance, and collaborate across business and IT teams to ensure reliable data exchange and operational excellence.
Position Duties & Responsibilities
- Monitor, support, and manage EDI/API integrations, identifying and resolving issues through root cause analysis.
- Partner with internal teams, clients, and carriers to resolve Service Desk tickets and operational inquiries.
- Create, test, and implement solutions that improve uptime, efficiency, and system performance with minimal business disruption.
- Serve as a subject matter expert on client/carrier transactions and integration workflows that support business operations and revenue.
- Collaborate with IT teams to provide insights into integration architecture, system issues, product releases, and data flow processes.
- Identify and drive continuous process improvements.
- Participate in the full Software Development Life Cycle (SDLC), including requirements gathering, solution development, testing, implementation, and operational support.
Required Skills & Qualifications
- Bachelor's degree and 1–2 years of experience in IT application support, process support, or a related role.
- Experience in transportation, logistics, or supply chain environments.
- Experience supporting EDI/API integrations or data translation/manipulation processes.
- Knowledge of EDI/API concepts, EDI standards, XML, JSON, and flat file formats.
- Strong analytical, troubleshooting, critical thinking, and prioritization skills.
- Strong verbal and written communication skills.
- Self-motivated, organized, and detail-oriented.
- Ability to manage tasks independently and follow through to completion.
- Advanced Microsoft Excel skills.
- Ability to collaborate effectively with internal teams and external trading partners
Preferred Skills & Qualifications
- Experience with ServiceNow Incident and Change Management in an ITIL environment.
- Ability to read and write basic SQL queries.
- Knowledge of Microsoft Azure Cloud Services.
- Experience with AI/GenAI workflow automation.
- Degree in Management Information Systems, Information Technology, or a related field.
- Understanding of Software Development Life Cycle (SDLC) methodologies.
What’s in it for you?
- Help career growth by joining an industry leader and continuing to advance Echo proprietary technologies
- Working for an organization with intelligently defined strategic goals, sophisticated products, and steady growth
- Experienced mentors to learn and adopt new practices
- Ability to introduce your own views and takes on our product offerings
- Work in the full software delivery life cycle
- Ability to constantly enhance and improve applications and processes
- Have a clearly defined career growth track with enough flexibility to pave your own way
Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.
Work environment/physical demands summary:
This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.
#LI-MA1
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.
Benefits
For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.
This role is eligible for a bonus that is based on a combination of personal and business performance.
