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Canada
Remote only
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Integration Engineer based in Canada .
In this fully remote role, you will help e-commerce businesses seamlessly integrate their websites and mobile applications with an AI-powered search and product discovery platform. You will work closely with customers to understand their technical needs, guide implementation processes, and resolve integration challenges. By providing hands-on support with APIs, libraries, and product catalog configurations, you will help deliver reliable digital shopping experiences to users worldwide. Collaborating with customer success teams and technical specialists, you will play a key role in improving customer onboarding and integration performance. This opportunity is ideal for a technically curious, solution-oriented professional who enjoys combining troubleshooting expertise with customer interaction. Join a collaborative, international engineering environment that encourages continuous learning, innovation, and meaningful impact.
Support customers throughout the technical onboarding process, helping them integrate their websites and mobile applications with the platform.
Guide customers on REST APIs, web services, open-source libraries, and integration best practices to ensure successful implementation.
Investigate and troubleshoot technical integration issues, collaborating with customer success teams and other technical specialists to deliver effective solutions.
Assist customers with product catalog configuration, including data uploads, facet configuration, searchable attributes, sorting options, and search result retrieval.
Serve as a key point of contact between customers and internal technical teams, responding promptly to inquiries and explaining technical solutions clearly.
Help customers understand integration requirements, API functionality, and implementation procedures, adapting guidance to their technical knowledge.
Document customer interactions, recurring issues, troubleshooting processes, and solutions to improve knowledge sharing and support consistency.
Contribute to the continuous improvement of technical documentation, onboarding materials, and integration workflows.
Use debugging tools, browser developer tools, API clients, and logs to investigate issues and identify potential solutions.
Work collaboratively across teams to improve integration quality, resolve customer challenges, and deliver a positive technical support experience.
Proven experience in a customer support or technical support position, ideally within a software, technology, or SaaS environment.
Working knowledge of REST-based web services, APIs, and software integration best practices.
Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences.
Strong analytical and problem-solving abilities, with a proactive approach to diagnosing issues and developing practical solutions.
High attention to detail and a commitment to providing responsive, reliable, and customer-focused technical support.
Familiarity with structured data formats such as JSON and CSV, along with basic search and indexing concepts, is preferred.
Experience with debugging tools, including browser developer tools, API clients such as Postman, and application logs, is an advantage.
Understanding of A/B testing, client-side and server-side environments, HTTP, and network request routing is beneficial.
Familiarity with open-source libraries, JavaScript web application development, and common integration patterns is a plus.
Ability to learn new technologies quickly, manage multiple technical requests, and adapt to changing customer needs.
Strong interpersonal and collaboration skills, with the ability to build positive customer relationships and work effectively with cross-functional teams.
A customer-oriented mindset, combined with initiative, curiosity, and a commitment to continuous improvement.
Ability to work effectively in a fully remote, international environment and collaborate with teams across the Americas region.
Competitive annual salary: USD 70,000–90,000, depending on knowledge, skills, experience, and interview results.
Fully remote work: Flexibility to work remotely from an eligible location.
Unlimited vacation: Flexible time off, with employees encouraged to take at least three weeks of vacation annually.
Home office stipend: Financial support to help create a comfortable and productive remote workspace.
Company-provided Apple laptop: Equipment provided to new employees to support their work.
Annual learning and development budget: Dedicated funding for professional development, training, and skill-building opportunities.
Maternity and paternity leave: Parental leave for eligible employees.
Regular team offsites: Opportunities to connect with colleagues, strengthen collaboration, and build relationships in person.
Collaborative team culture: Work alongside knowledgeable, supportive, and empathetic professionals who encourage growth and meaningful contributions.
Professional growth opportunities: Develop your technical expertise while contributing to customer integrations and improving digital commerce experiences.
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