About impact.com
impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.
As an Integration Engineer, you will learn impact.com's platform technology, with a primary focus on product knowledge within the cross-border e-commerce marketplace, helping design and implement technical solutions for clients on our SaaS platform.
You will be responsible for project management and execution during the client onboarding stage, supporting clients through migration Media Partner-related tasks across the entire onboarding lifecycle. Working closely with Sales, Customer Success, and other internal cross-functional teams, you will interface with clients' business and technical stakeholders to address questions regarding integration workflows, best practices, and impact.com technologies—with the ultimate goal of driving on-time implementation and successful account launch.
During implementation, you will collect technical issues encountered by clients and collaborate internally with Technical Support and Product teams to efficiently deliver effective solutions.
What You'll Do:
- Lead Technical Implementations: Drive technical implementation for clients' partner marketing programs, specifically focusing on cross-border e-commerce marketplace projects.
- Deliver Solutions & Technical Communication: Formulate implementation plans for clients, lead technical discussions, and drive successful project execution.
- Cross-Functional Collaboration: Partner closely with commercial/sales teams to provide a smooth, high-quality onboarding experience for clients.
- Client Training & Migration Support: Deliver platform training and operational guidance to clients during onboarding, offering necessary assistance and support to those with media migration needs.
- Technical Troubleshooting: Identify, debug, and resolve technical issues that arise during the client onboarding phase.
- Other Duties: Complete other tasks and responsibilities assigned by the company.
What You Bring:
- Domain Background: Technical support or product background in the cross-border e-commerce marketplace is highly preferred.
- Proactivity & Process Improvement: Self-starter with a strong sense of initiative, capable of establishing and/or optimizing operational workflows.
- Curiosity & Customer Empathy: Strong desire to learn, willingness to step outside comfort zones, naturally curious, and capable of deeply understanding client challenges.
- Communication Skills: Excellent verbal and written English communication skills, with the ability to explain complex technical concepts clearly to non-technical audiences.
- Technical Foundations: Solid theoretical background and hands-on experience in core web technologies, including but not limited to HTML, JavaScript, SQL, and REST APIs.
- Education: Bachelor's degree or above in Computer Science, Engineering, Science, Mathematics, or related STEM/business disciplines.
- Relevant Work Experience: 3–5 years of experience in Implementation Support, Product, Sales Engineering, Software Development, or related roles within digital marketing or technology companies.
- Client-Facing Experience: Direct client-facing experience is highly preferred.
Benefits and Perks:
At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.
- Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
- Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
- A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
- Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
- Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.
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