Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Overview
Comcast is driving the next evolution of customer and employee experience through AI-powered innovation. As an Integration Manager, you will play a pivotal role in embedding cutting-edge capabilities—such as HeroAssist—into the day-to-day operations of the business.
This is a highly visible, enterprise-impact role where you will lead the integration of AI-driven solutions into operational workflows, ensuring they are effectively adopted, scalable, and delivering meaningful business outcomes. You will operate at the intersection of strategy, operations, and technology, helping translate vision into execution across Customer Experience, Sales, and Quality teams.
Job Description
Why This Role Stands Out
This role offers a unique opportunity to be at the center of AI transformation within a Fortune 50 organization. You will directly influence how advanced technologies are integrated into real-world operations, shaping both the employee experience and the customer journey.
You will gain exposure to enterprise-level strategy, partner with cross-functional leaders, and play a key role in driving innovation at scale—all within a collaborative, forward-thinking environment.
What You’ll Do
- Lead the end-to-end integration of AI-enabled solutions (HeroAssist) into Comcast’s operating environment, ensuring alignment across systems, data, and workflows
- Drive adoption and operational readiness across customer care, sales, and quality organizations
- Design and optimize business processes and workflows, connecting strategic priorities to execution and measurable outcomes
- Conduct process analysis and deployment readiness planning, ensuring teams are prepared for successful rollout and adoption
- Support and lead user acceptance testing (UAT), pilot programs, and live trials, including test planning, execution, and issue resolution
- Establish quality gates, readiness criteria, and integration standards to ensure consistency and scalability
- Identify process gaps, inefficiencies, and integration challenges, driving continuous improvement initiatives
- Serve as a key connector across CXSO, Sales Strategy, AI platform partners, and vendor teams
- Develop and maintain integration governance, reporting, and operational rhythms
- Ensure a seamless transition from implementation to steady-state operations, enabling long-term success and sustainability
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
What You Bring
- Experience leading or owning business process integration, transformation, or operational improvement initiatives
- Proven ability to translate complex strategies into clear, executable workflows
- Strong experience with testing strategy, UAT, or deployment execution in operational environments
- Background in customer experience, contact center operations, or service delivery environments
- Demonstrated ability to influence cross-functional stakeholders without direct authority
- Exceptional communication, prioritization, and organizational skills
Key Skills for Success
- Process Design & Optimization: Builds scalable workflows that drive efficiency and quality
- Data Storytelling: Communicates insights effectively using tools like PowerPoint, Tableau, or Power BI
- Change Management & Influence: Drives adoption and alignment in a matrixed organization
- Strategic Thinking: Connects operational execution to long-term transformation goals
- Analytical Problem Solving: Identifies root causes and implements practical, scalable solutions
- Executive Presence: Effectively communicates with and influences senior stakeholders
Ready to Make an Impact?
If you’re energized by the opportunity to drive large-scale transformation, integrate emerging technologies, and influence the future of customer experience, this role is built for you.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Analytical Thinking, Business Process Integration, Customer Experience (CX), Customer Feedback, Data Storytelling, Executive Presence, Strategic Leadership
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
5-7 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
