Integration Support Technician I

At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels valued and able to do their best work, fostering a one-team mentality.  Our employees work together to foster wise decision-making that relies on data, experience, and collaboration. We seek self-motivated individuals who are open to an environment based on this teamwork and shared success.

Our team works directly with our clients to create innovative solutions, challenge the status quo, and deliver first in class solutions. Our client-centric culture works to anticipate needs with an urgency to resolve issues and build long-term client relationships.

We aim to expand our growing workforce with passionate individuals who are resilient in the face of uncertainty and possess a creative spirit, all while keeping the needs of our clients top of mind to foster individual and organizational success. Interested candidates must possess a desire for growth through continuous learning and feedback.

Ideal candidates will possess the following skills and come prepared to discuss how they have experienced each of these areas in previous roles:

• Collaboration — You bring a collaborative spirit to all interactions with others; you work to ensure everyone around you is welcomed and positioned to do their best work; you view every Red River colleague as a member of one team.
• Creativity— You welcome new ideas and listen with the intent to understand; you are passionate and persistent in pursuit of innovative solutions; you value “brainstorming” as an expression.
• Empathy — You take the time to understand both the needs of your clients and your team members; you anticipate client needs and address issues effectively; you work to make each client feel valued and understood; you foster loyalty and a long-term relationship.
• Integrity  — You willingly receive and give feedback; you are open about what’s working and what needs to improve; you admit mistakes openly and share learnings widely.
• Judgment — You are intentional when making decisions, with an aim toward long-term solutions rather than quick fixes; you rely on data, training, and collaboration with others to inform your decisions.
• Purpose— You exhibit courage in searching for the truth; you are willing to risk personal failure to help, or challenge the status quo, in the pursuit of excellence.
• Resilience — You thrive in rapidly changing circumstances; you adapt to change; you know when to include or escalate to others; you embrace a hard challenge.
• Selflessness — You are considerate when searching for new and different ideas; you seek what’s best for the team and organization; you discern how your actions could affect others; you seek to make those around you successful.

Summary:
The Integration Support Technician I is responsible for imaging and deploying laptops and servers, ensuring that all devices meet operational and quality standards. This role also includes staging devices, conducting QC/testing, and handling basic inventory management. Additionally, the technician assists with shipping, receiving, and warehouse/inventory activities as needed. This is an onsite role with up to 50% travel to the Red River Datacenter or client sites.

Key Responsibilities:

• Deploy and image laptops and servers using tools such as Azure, AutoPilot, WMI, SCCM, or similar systems.
• Perform device QC and testing to ensure proper functionality.
• Manage and organize inventory racks, ensuring accurate tracking and cleanliness.
• Maintain deployment and provisioning stations, ensuring equipment and workspaces are orderly and optimized.
• Support shipping and receiving tasks as needed, particularly during high-demand periods.
• Stage network/system appliances for deployment.
• Collaborate with team members to meet deployment deadlines and ensure operational efficiency.

Qualifications:

• 2-3 years of general IT experience.
• Familiarity with ticketing systems and time tracking tools.
• Ability to lift up to 50 pounds.
• Strong organizational skills, attention to detail, and ability to work in a fast-paced environment.
• Effective communication and teamwork skills.

Preferred Skills:

• Experience with imaging systems such as Azure, AutoPilot, WMI, SCCM, or similar tools.
• Familiarity with laptop and server deployment workflows.