Interconnection Coordinator

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.

Summary

Customers are investing in clean energy, and you'll help connect it to the grid.

As an Interconnection Coordinator, you'll guide net metering applications from first inquiry to approval. You'll review them against Oregon Administrative Rules based onapplication tier and interconnection type.

It's a fast, high-volume role for someone who likes untangling complex work and wants to know their work matters. Whether you're growing your PGE career or joining us for the first time, we'd love to have you on this work.

Day in life:

• Tracks and coordinates progress of application ensuring applications are reviewed, approved, inspected and issued permission to operate while leveraging existing tools and maintaining application database accordingly.
• Tracks and assists in resolving customer issues; maintains database of issues and resolutions.
• Coordinates with various engineering departments (i.e., protection, metering, billing, etc.) to facilitate smooth interconnection for customers; processes invoices and verifies payments made; resolves disputes and billing discrepancies.
• Develops and maintains manuals; analyzes and documents procedural changes and improvements; prepares emergency procedures for customers.
• Clearly communicates operating/performance standards and procedures to customers, strategic partners, internal departments, consultants and contractors in a high-volume, time-sensitive team environment.
• Works with subject matter experts regarding project scope, requirements, schedule and deliverables; develops purchase orders for PGE equipment for customer interconnection with grid; monitors, tracks and reports to management and/or senior staff and others on project status and milestones.

Qualifications

Education Required:

• High school diploma; Bachelor’s degree preferred

Experience Required:

• Bachelor’s degree with one year of technical experience OR 5 or more years of utility experience with one year in an energy-related technical field such as solar, metering, facility operations or energy efficiency

Key Responsibilities

Process Project Applications Processes and responds to inquiries and/or applications for specialized customer programs (e.g., net metering, solar payment, etc.); determines completeness of applications according to tariffs and company requirements; determines level/tier of project and whether more study is required before approval; coordinates with all parties to ensure completion of appropriate documents.

Project Planning and Support Works with project manager(s) to develop project scope, requirements, schedule and deliverables; develops purchase orders for PGE equipment for customer interconnection with grid; monitors, tracks and reports to management and/or senior staff and others on project status and milestones.

Coordinates project review meetings and other meetings, such as site visits for testing and commissioning projects.

Customer Support Tracks and assists in resolving customer issues; maintains database of issues and resolutions.

Coordinates with protection, metering and billing to facilitate smooth interconnection for customers; determines billing amounts and verifies payments made; resolves disputes and billing discrepancies. Develop and Communicate Procedures Develops and maintains manuals; analyzes and documents procedural changes and improvements for maintenance contractors; prepares emergency procedures for customers.

Clearly communicates operating/performance standards and procedures to customers, strategic partners, internal departments, consultants and contractors.

Participates in efforts of process improvements for Net Metering program
 

Competencies (Knowledge, Skills, Abilities)

Functional Competencies

• Intermediate knowledge of special customer programs and applicable regulations, procedures and policies.
• Working knowledge of PGE service territory.
• Working knowledge of business contracts.
• Working knowledge of PGE tariffs.
• Working knowledge of project planning steps and elements.
• Basic knowledge of billing practices.
• Basic knowledge of purchasing procedures and processes.
• Basic knowledge of PGE’s business model and funding structure.
• Basic knowledge of marketing and sales processes and electrical power system.
• Basic knowledge of Windows operating system and Adobe Acrobat.
• Working skills in using Microsoft Office, including Excel, Word and Outlook.
• Working ability to maintain confidentiality of business processes, prospective customers and staff issues.
• Working ability to work with multiple projects at once and provide detailed oversight of project timelines and regulatory requirements with a minimum of supervision.

General Competencies

• Intermediate analytical thinking skills.
• Intermediate customer focus skills.
• Working decision-making skills.
• Intermediate interpersonal skills.
• Working organization and prioritization skills.
• Intermediate problem-solving skills.
• Intermediate written/oral communication skills.
   

Physical and Cognitive Demands

Cognitive Level Intermediate: Consistent use of relevant principles to solve practical problems and to deal with a variety of concrete variables in situations where only limited standardization exists.

Cognitive Ability to adhere to set response times, deadlines and time-sensitive tasks

• Ability to follow accuracy standards
• Ability to follow through on decision-making tasks
• Ability to interact effectively and collaboratively within a team environment
• Ability to communicate and problem solve when under stress
• Ability to respond and adapt to frequent change
• Ability to accept and demonstrate self-awareness when provided constructive feedback
• Ability to discern feedback and acknowledge ownership of areas of improvement
• Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks Ability to successfully collaborate with peers, managers and others within the organization Demonstrates sound memory
• Ability to process new information to be applied consistently to work tasks
   

Schedule/Attendance

• Ability to adhere to pre-established schedule, including start/stop time and break/lunch schedule Ability to work long hours
• Ability to work a variable schedule
• Ability to report to work and perform work during periods of severe inclement weather
• Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance  Ability to work shift schedule
• Ability to work on-call schedule

Physical Capabilities

• Driving/travel/commute: Daily within service territory - Frequently (at least once a week or more)
• Driving/travel/commute: Overnight inside/outside the service territory - Occasionally (one to two times a month or less)
• Computer use (use computer regularly for entire work shift)
• Lifting/pushing/pulling: Up to 10 lbs.
• Carrying: Up to 10 lbs.

Environment - Indoor/Outdoor (check all that apply):

• Office
• Field

Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity.

PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click here.

Join us today and power your potential!

Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.

PGE is an equal opportunity employer and is committed to fostering a workplace where employees feel connected, valued, and empowered to thrive. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.

PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Recruiter associated with the job posting. You may also make this request by contacting talentacquisition@pgn.com or by calling 503-464-7250. The Recruiter will provide information and next steps for the accommodation process. 

To be considered for this position, please complete the following employment application by the posting close date.  Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled.