Intermediate Technician, Library Services Platform

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Posting Reason:

Replacement of a regular position

Job Type:

Employee

Anticipated Duration in Months (for contracts and temporary assignments):

N/A

Job Family:

Library and Archives

# of Open Positions:

1

Faculty/Service - Department:

Discovery Services

Campus:

Main Campus

Union Affiliation:

SSUO

Date Posted (YYYY/MM/DD):

2026/07/06

Applications must be received BEFORE (YYYY/MM/DD):

2026/07/17

Hours per week:

35

Salary Grade:

SSUO Grade 08

Salary Range:

$64,865.00 - $81,935.00

About the Library

In alignment with the ambitious vision and core aspirations of Transformation 2030, the University of Ottawa Library advances cutting edge research and supports transformative learning by connecting the uOttawa community to expertise, services, collections and technology in a welcoming and supportive environment. The University of Ottawa Library is composed of 3 main libraries - the Morisset Library (Arts and Science), the Brian Dickson Law Library and the Health Sciences Library - in addition to a number of specialized research collections. It has approximately 150 employees, including 55 librarians, serving the students, faculty and employees of the University.

Position purpose:

This position provides technical support for Alma, the Library’s primary business application, and associated processes. The incumbent contributes to effective management of the Library collection through system operation, training, user support, workflow enhancement, and data-related activities.

In this role, your responsibilities will include:

• Systems Operation: Facilitates the proper functioning of the Alma system for all users. Keeps abreast of system functionality and updates. Participates in system configuration, bug reporting, issue troubleshooting, and testing of new or altered functionality.

• User Management: Manages Alma user accounts to ensure seamless access to both end-user and back-end functionality. Maintains appropriate security controls (roles and permissions) for library staff.

• Support and Training: Helps library staff to maximize their utilization of Alma. Tracks support requests, shares system knowledge, and offers training sessions.

• Workflow Development: In consultation with functional teams, develops and implements improved workflows (including automation) in Alma to streamline acquisitions, cataloging, and fulfillment activities.

• Documentation: Documents procedures to facilitate long-term system administration and promote cross-team communication.

• Data Maintenance: Reviews library collection data to promote accuracy, completeness, and standards compliance.

• Data Extraction and Transformation: Retrieves, refines and converts library collection data as required for various use cases. Creates presentations and visualizations of library collection data to support collection development and collection management decisions.

What you will bring:

Essential Qualifications:

• A post-secondary education in a library technician program and/or equivalent years of related experience in a library.

• Two (2) years of relevant experience in library systems or library technical services.

• Knowledge of modern library management systems and associated data.

Additional Qualifications:

• Experience with a modern Library Services Platform (LSP), ideally Ex Libris Alma.

• Knowledge of library of the library collection lifecycle and related processes.

• Familiarity with library data and standards such as MARC, LCSH, Z39.50, and COUNTER.

• Proficiency in using data manipulation tools such as Excel, OpenRefine, and Python.

• Experience with reporting tools such as Alma Analytics or Tableau.

• Excellent analytical and problem-solving skills.

• High attention to detail and data accuracy.

• Strong communication skills.

• Ability to work both independently and collaboratively.

• Bilingualism – French and English (spoken and written).

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa: 

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact hrtalentmanagement@uottawa.ca to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.