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Maharashtra, India
Onsite
Your Future Evolves Here
Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference working in everything from scrubs to jeans.
Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as “Great Places to Work” in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation’s Corporate Equality Index (CEI). This index is the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality.
We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.
What You’ll Be Doing:
Job Summary
The Intern, Data Operations at Evolent will serve as a key technical contributor supporting both EDI and Data Operations functions. This role is responsible for monitoring, analyzing, and remediating data and transaction-related issues across systems and workflows, ensuring smooth operational performance.
The analyst will work with a variety of tools and technologies including, but not limited to, Edifecs Healthcare Suite (Transaction Manager, SpecBuilder), SQL, ETL/file workflow tools, Microsoft suite (Office, PowerBI, Teams), Atlassian products (JIRA, Confluence), and other internal applications. Exposure to automation tools (RPA), scheduling utilities, and reporting platforms is also expected.
This position focuses on continuous process improvement and optimization to enhance operational efficiency and meet organizational needs. The analyst will act as a technical operational point-of-contact, collaborating with cross-functional teams to operationalize processes, develop new solutions, and maintain documentation.
Additionally, the role involves communicating key updates and insights to stakeholders, tracking the status of monitored processes, and supporting Tier 2 and Tier 3 teams in resolving complex data and transaction issues.
Essential Functions
Monitor, Execute and Remediation of Daily Operational Processes related to enterprise-wide production interfaces with continuous focus on process improvement.
Working on data issues or other initiatives related to both Data Operations and Electronic Data Interchange (EDI) focus areas and Tickets triage supporting escalation on EDI transactions.
Monitor bot automation processes to ensure end-to-end file processing is completed with high efficiency and on timely basis for client and/or internal stakeholders to best meet or exceed prescribed SLAs/OLAs measured against.
Assisting other teams and/or departments to help operationalize tasks (e.g. defining procedures & creating SOPs) that may require additional support not currently present. Routinely assist and collaborate with Tier 2/3 teams to remediate complex ETL/data issues and discuss optimization or migration of current operational tasks overseen by Tier 2/3.
Communicating vital information with internal and external stakeholders related to daily operational tasks and/or status of monitored processes using PowerBI/Edifecs TM.
Monitor various client inbound & outbound EDI data file extract creations and remediate failures in Edifecs TM as they arise along with update operational process tickets and request status updates to processes as applicable.
Coordinate multiteam faceted processes within Evolent business units and create process documentation in Confluence for other team members to reference for future trainings or new hire
Required Qualifications
0-1 years minimum of experience with SQL Server Management Studio fundamentals and advanced skills (e.g. writing queries, utilizing SSIS, SSRS to support operations).
Substantial knowledge of ETL, Healthcare EDI transactions, along with
Microsoft Suite applications (e.g. Word, Excel) and their functions.
Strong interpersonal and/or communication skills both oral/written (e.g. will need to
communicate with internal and external stakeholders on regular basis).
Has strong ability to apply problem solving and critical thinking skills in unfamiliar
and/or unknown situations and solution design/implementation.
Preferred Qualifications
Knowledge of Healthcare Electronic Data Interchange (EDI) & Medical Billing transactions.
Ability to develop, refine and document business related SOPs with minimaloversight.
Preferred Education
• Bachelor's degree or equivalent education
Preferred Certifications
• None specified for this role
General Performance Criteria
As an Intern, Data Ops EDI Ops, you will be required to fulfill your responsibilities whilemeeting the following general performance criteria for this position at this level:
Communication: You seek to achieve clarity regardless if you are the source of the
information being conveyed to the participants in the communication.
Domain: You regularly behave in a manner that shows an understanding of how your work impacts direct stakeholders.
System: You successfully improve the quality of the system(s) for which your team isresponsible.
Process: You follow the team’s processes, delivering consistently on related KPIs.
Influence: You regularly make a tactical impact to some system and/or process for whichyour team is primarily responsible
To ensure a secure hiring process we have implemented several identity verification steps, including submission of a government issued photo ID. We conduct identity verification during interviews, and final interviews may require onsite attendance. All candidates must complete a comprehensive background check, in-person I-9 verification, and may be subject to drug screening prior to employment. The use of artificial intelligence tools during interviews is prohibited and monitored. Misrepresentation will result in immediate disqualification from consideration.
Mandatory Requirements:
Employees must have a high-speed broadband internet connection with a minimum speed of 50 Mbps and the ability to set up a wired connection to their home network to ensure effective remote work. These requirements may be updated as needed by the business.
Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.