Intern, Technical Support - Automated System Health Check Tool for Microscope Maintenance Efficiency and Reliability

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue over $40 billion. Our mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them.

Thermo Fisher Scientific across the world with more than 130,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Description:

Join Thermo Fisher Scientific as an Intern II and be part of our mission to enable customers to make the world healthier, cleaner, and safer. This internship opportunity offers practical experience working with diverse teams across various disciplines. You'll gain valuable exposure to meaningful projects while receiving professional mentorship and development opportunities to support your career growth.

Our interns are matched to projects based on their abilities and current business needs. You'll collaborate with cross-functional teams, contribute to strategic initiatives, and develop practical skills through hands-on experience. Whether you're interested in research and development, engineering, finance, marketing, or operations, you'll have the chance to make significant contributions while building your professional network.

You'll work with teams to identify process improvements, participate in continuous improvement initiatives, and gain exposure to advanced technologies and industry best practices. This internship provides a foundation for potential future opportunities within our Leadership Development Programs or full-time positions.

Motivation for the assignment:

Thermo Fisher Scientific service engineers perform over 500 software updates each year globally. We need to have a standardized and automated way to test microscope health after a service visit & report the results.

Currently, the system health checks are highly dependent on the Field Service Engineer (FSE) and can vary in duration depending on the customer and additional tests requested. Automating the basic system status self-test will increase efficiency, make the system health checks independent of people (customer and FSE), and provide a trackable and visible record of any additional customer requests.

This project aims to develop a series of automatic scripting tests and checks which engineers can execute before and after actions at a customer site to ensure system health and status are acceptable.
 
Key elements of this assignment:

Develop a software scripted tool that runs a series of system health checks on a microscope & reports results:

• Problem analysis
• Gather SMART requirements from relevant stakeholders
• Software Development of Scripting tool
• UI Development for integration into Microscope SW Suite
• Scalability planning
• Solution documentation
• Regular Stakeholder alignments
• Service Introduction plan creation

Success criteria:

• Efficiency Improvement: The automated self-test of basic system status should significantly increase efficiency by reducing the time required for system health checks after a service visit.
• Independence from People: The system health checks should become independent of both the customer and the FSE, ensuring consistent and reliable results.
• Trackability and Visibility: The tool should produce a report of the results & any additional customer requests for tests, making them trackable and visible to relevant stakeholders.
• Predictability of SW Upgrade Times: The scripted tool should contribute to more predictable software upgrade durations, minimizing surprises and facilitating better planning.
• Solution is accepted by stakeholders

Requirements:

• Preferred Fields of Study: Any Software or IT related study, or technical study with Software/IT skills
• Excellent written and verbal communication skills
• Proven analytical and problem-solving capabilities
• Ability to work both independently and collaboratively in a team environment
• Proficiency in Microsoft Office applications
• Detail-oriented with strong organizational skills
• Demonstrated leadership potential through academic or extracurricular activities
• Professional demeanor and strong work ethic
• Ability to manage multiple priorities
• Authorization to work in country of employment without sponsorship
• Previous internship experience preferred but not required
• Ability to meet physical requirements specific to role and work environment
• Willingness to learn and apply continuous improvement methodologies
• Commitment to safety, quality and regulatory compliance standards
• Foreign language skills may be required for some international positions

Apply now: http://jobs.thermofisher.com

Thermo Fisher Scientific does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other legally protected status.