Internal Firm Services - Human Capital - Assurance Deployment – AC Deployment Consultant - Manager

Industry/Sector

Not Applicable

Specialism

IFS - Human Capital (HC)

Management Level

Manager

Job Description & Summary

At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy.

In staffing and deployment at PwC, your work will focus on managing and optimising the deployment of employees within the organisation, getting the right talent to the right place at the right time.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.

Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

India AC Assurance Deployment – AC Deployment Consultant (Manager)

Acceleration Centers (ACs) in India, are an integral part of PwC’s global network and that of our global ACs. We collaborate across engagement teams, business segments and borders – as seamlessly integrated teams – delivering complex client engagements and internal projects with agility and efficiency.

At ACs in India we are focused on attracting, developing and retaining high potential talent and achieving excellence in everything we do.

With innovation, growth and learning at our core, our people are able to make more possible and make our clients successful. We owe this success to our diverse and talented workforce. Therefore, it is our constant endeavor to attract the best talent and bring the best experiences and opportunities for our people. We do this by creating a culture of care and belonging, supporting their learning and growth thereby creating a strong people culture and engine of growth for PwC.

We are seeking an experienced and result-oriented Workforce Management professional with a strong understanding of workforce management concepts to lead our sector/practice resource deployment team. We are looking for dynamic professionals who can work with the business to predict future demand projections and optimize resource availability to assign best-fit staffing on projects. The suitable candidate will be responsible to assess the ongoing demand and capacity, determine personnel requirements based on staffing rules and regulatory compliance guidelines and collaborating on resource management with multiple teams within our organization.

As an AC Deployment Consultant, you will be responsible to meet all resource management KPIs for the assigned Sector/practice team. You will be the primary deployment POC for business stakeholders and will be expected to provide subject matter guidance, monitor and assess demand – capacity gaps, create effective staffing solutions, maneuver over/under staffing situations, enable cross teaming, upskilling and cross skilling of resources and provide proactive staffing solutions.

As a people manager, you will be responsible to coach, mentor and supervise your team, perform regular reviews of all deployment activities performed by your team, upskill/cross skill team members, provide career coaching and guidance, timely and quality focused delivery. You should be able to effectively understand and fulfil against stakeholder expectations, guiding and monitoring their adherence to deployment KPIs.

To ensure success as an AC Deployment Consultant, you should possess extensive domain knowledge in resource management, demand – supply planning, project-based staffing, capacity and headcount planning, demand and supply forecasting, capacity and bench management, scheduling and business analytics. A best fit will be someone who can accurately predict staffing needs and generate capacity to fulfil project demands.

Key Responsibilities

• Analyzing annual budget plans and generating capacity to enable effective staffing on projects based on scope of work, skills, prior experience, availability, compliance restrictions and project budget.
• Proactive capacity and headcount planning to minimize over/under staffing scenarios.
• Create effective staffing portfolios based on client needs, staffing preferences, business team structure, growth strategy, location strategy, resource utilization, client prioritization, staff continuity and other defined business rules.
• Demonstrate success against all business, operational and people management KPIs.
• Implement defined quality & risk controls to ensure 100% compliance on all regulatory requirements and business rules outlined in the deployment process narratives and SOPs.
• Consistent review of planning assumptions, demand growth, attrition and recruitment pipeline to minimize staffing gaps, reduce non billable time and optimize staffing during busy season staffing.
• Analyze and execute staffing solutions to meet unplanned demands.
• Collaborate with hiring managers, Talent acquisition team and LOS Operations on new hire allocations in accordance with open staffing needs, client succession planning and capacity analysis.
• Drive continuous improvement, process transformation, technology enablement and automation to create measurable efficiencies within the team.
• Create dashboards to monitor, analyze and report against key KPIs.
• Documenting processes and maintaining records.
• Stakeholder management – Create strong connects with stakeholders in the business, onshore deployment, Territory PMO, AC Solutions, cross AC deployers and IAC HC teams.
• Team management – Backup and succession planning, quality monitoring, performance evaluation, career guidance and overall supervision.

Key Skills and Experiences:

• Graduate or post-graduate in any workstream, with a good academic record.
• 8 – 10 years of relevant, post-qualification work experience in a reputed organization with a proven track record of career growth and stability.
• Must have at least 5 – 6 years of experience in managing business stakeholders.
• 1 – 2 years of experience in directly supervising team members will be preferred.
• Handson knowledge of working on staffing tools will be mandatory.
• Ability to analyze large data and identify trends to draw intelligent inferences and projections will be required.
• Prior resource management experience in Big 4s, Audit/Tax/accounting practice and/or financial services industry will be preferred.
• Client focused and solution-oriented mindset will be mandatory.
• Prior experience of working in and managing cross-location teams will be preferred.
• Excellent interpersonal and communication skills.
• Excellent negotiation skills.
• Excellent process documentation, articulation and presentation skills – knowledge in using MS Visio, PowerPoint and Google Slides to create impactful process flows and business presentations.
• Excellent organizational and time-management skills with a proven record of multi-tasking and delivering under tight deadlines.
• Very strong people management skills.
• Prior experience in project management/change management/process transformation will be preferred.
• Working knowledge of Power BI, Spotfire, Tableau and Google Charts will be preferred

Travel Requirements

Job Posting End Date