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Internal IT Support Specialist - Junior+ at Plata Card | Swiftcruit
Jira Service ManagementMicrosoft 365Active DirectoryGoogle WorkspaceIntuneJAMFApple Business ManagerITILVPNRBAC
Company Location
Ciudad de México, México
Remote Work Policy
Hybrid
We are looking for an Internal IT Support Specialist to join our Internal IT Support team.
The Internal IT Support team is responsible for ensuring a seamless technology experience for our employees. We manage internal technical issues, provide and maintain access to corporate systems, and support the tools and services that enable teams across the company to work efficiently and securely.
As a Internal IT Support Specialist, you will help deliver reliable IT support, troubleshoot technical issues, manage user access, and contribute to maintaining a stable and productive workplace. Working closely with employees across the organization, you'll play an important role in improving internal IT processes and ensuring a high standard of service.
Challenges that await you:
Handle and resolve daily tickets in Jira Service Management
Provide technical support to company employees via Service Desk and direct requests in Slack
Conduct onboarding and offboarding (create and deactivate user accounts, issue and return equipment, set up workstations and access rights, etc.)
Manage access to corporate systems (Active Directory, Google Workspace, Microsoft 365, VPN, Atlassian, Miro, Zoom, MS Office 365, and others)
Maintain and update the knowledge base and document standard procedures
Monitor the technical condition of equipment and office hubs in company locations
Participate in strategic tasks and projects
Ensure a high level of customer service and proactive communication with users
What makes you a great fit:
2+ years of experience as an IT Support / Service Desk Specialist
Understanding of Incident / Request / Access Management principles
Skills in diagnosing and troubleshooting hardware and software issues
Experience working with ticketing systems (Jira Service Management, Zendesk, Freshservice, etc.)
Proficiency in Microsoft 365, ideally some experience in administrating Microsoft clouds
Experience with Active Directory, Google Workspace
Experience working with MDM systems (Intune, JAMF, Apple Business Manager)
Strong communication skills, customer orientation, and stress resilience
B2 or higher English level for effective communication with an international team
Your bonus skills:
Experience working in an international distributed team
Basic knowledge of ITIL (Information Technology Infrastructure Library)
Participation in support process automation projects
Experience with VPN, SaaS management, and security platforms
Understanding of role-based access control (RBAC) principles
Awareness of corporate security standards and adherence to them
Our ways of working:
Innovative Spirit: A commitment to creativity and groundbreaking solutions
Honest Feedback: valuing open, transparent communication
Supportive Team: a strong, collaborative community
Celebrating Achievements: recognizing our wins together
High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances
Our benefits:
Relocation support to Mexico — with assistance for the employee and their family
Flexible work from one of our offices or remote
HealthcareCoverage
Education Budget: Language lessons, professional training and certifications
Wellness Budget: Mental health and fitness activity reimbursements
Vacation policy: 20 days of annual leave and paid sick leave
