About Towne 

Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn. 

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Job Details

• Internal Parking Auditor - Gaylord Opryland Hotel & Resort

• Starting pay $24 - $26 per hour

• Medical benefits offered to all employees

• Experience preferred
  

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $24 - $26 per hour.

Work Schedule: The potential work schedule for this position is weekdays, some weekends and holidays.

Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401k retirement savings plan.

Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.

Seasonal and temporary roles are not eligible for benefits outlined above.

SUMMARY

The Auditor is responsible for accurately collecting and reconciling revenue from previous day’s work of all site cashiers. The Auditor will be responsible for meeting with managers from the client accounting department, working an over / short report provided by the client or Account Manager, Open communication to Account Managers regarding job performance of other cashiers on property, and working with Account Manager on programs to improve the job. The Auditor also must accomplish many other tasks related to revenue control such as, discount / comp tracking, property access systems, spot audits, training, and cashier support. The Auditor is a model for Lead Cashier and is the most knowledgeable of the job and surroundings. 

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s) - % of Time

• Examines departments’ cash handling and tracking activities for compliance with Towne Park plans and policies. Collects all daily paperwork, go over with current cashier, and go over events for the day that will impact revenue. Reconciles all daily and overnight tickets; validations and comps and review with appropriate facility representative. Inputs all necessary information in the sites budget and forecast files- 50%
• Analyzes data obtained to identify deficiencies in controls and looks for efficiency opportunities. Inspects and Reviews equipment and vendor control log book for follow up and pass on to AM daily. Inspects gates and equipment for organization and cleanliness. Reviews all adjustments with appropriate facility representative- 25%
• Updates transition plans as necessary. Helps with transition of new management (AM, AAM, etc.). Responsibility for training and certifying new cashiers to ensure qualifications in position. Communicates staff’s performance issues and/or irregularities to management. Required to fix all over / shorts for property in system. Be available at all times for cashiers- 25%

The total amount of time for all functions of the job - 100%

QUALIFICATIONS

Education:

• High school diploma or general education degree (GED) preferred

Required Licensure, Certification, etc.:

• Must be at least 18 years of age and be able to pass a criminal background and drug screen

Work Experience:

• One to three months related experience and/or training; OR equivalent combination of education and experience
• Customer service experience preferred
• Register/Computer experience preferred

Knowledge:

• General knowledge of basic accounting/billing procedures/cashiering practices
• General knowledge of collections processes, auditing and analyzing data

Skills:

• Must be able to speak, read and write standard English language
• Must be able to read and comprehend simple instructions, short correspondence and memos
• Must be able to write simple correspondence
• Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money and weight measurement, volume and distance
• Must be able to put numbers in numerical sequence
• Must be able to understand 24 hour and military time systems
• Clearly understand rates applicable to time passed

SCOPE                                                                             

Authority to Act:

Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

Budget Responsibility:

The employee has control over resources available only.

WORKING CONDITIONS & PHYSICAL DEMANDS  

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements

Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.

Working Environment

The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion.

Travel

Travel of up to 5% may be required.

ACKNOWLEDGEMENT AND ACCEPTANCE

I understand that every effort has been made to make this job description as complete as possible.  However, it in no way states or implies that these are the only duties that I will be required to perform.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position.  I accept that at any time there may be modifications or changes to the above job description.