Who You Are

You are a strategic advisor and a jurisdictional expert in the Americas (Canada, LATAM, etc.) with a proven track record of helping customers navigate high-stakes complexities. You are consultative, proactive, and passionate about turning nuanced challenges into actionable solutions. You are comfortable solving open-ended, high-risk problems and serving as the final authority on complex global employment and Employer of Record (EOR) practices. You build trust easily, collaborate across teams, and advocate for customers while strategically mitigating risk for the business.

As an International Consultant, you are the subject matter expert and trusted advisor for Justworks’ international customers. While the Support Specialist team handles tactical platform navigation and payroll inquiries, you focus on the complex moments—including jurisdictional separation guidance, international benefits strategy, and global regulatory compliance. You own the strategic relationship for customers expanding into diverse international markets, ensuring they maximize the value of Justworks' global offerings while maintaining total compliance.

Your Success Profile

What You Will Work On

• Serve as a definitive subject matter expert for EOR services across the Americas, maintaining deep knowledge of varying regulatory environments.
• Act as the primary advisor for complex international compliance requirements in the Americas, providing strategic recommendations on cross-border employment nuances, terminations, and local labor standards to mitigate global risk.
• Partner with Legal, Product, and Operations to interpret global industry trends and regulatory shifts, directly influencing international product-market fit and go-to-market strategies.
• Partner with Customer Success to manage high-value accounts, addressing sophisticated, Americas-specific needs that require advanced jurisdictional expertise.
• Act as the final point of internal escalation for inquiries that cross into complex compliance or high-liability HR territory, such as intricate leave scenarios and country-specific benefits in the Americas.
• Proactively identify EOR expansion and upsell opportunities, guiding customers through the strategic complexities of entering and scaling in new international markets.
• Drive retention and growth of existing customer base through an education-based approach. 
• Translate complex international regulations and processes into clear, actionable guidance for customers and internal partners.
• Operate independently while contributing to team knowledge and scaling best practices across the organization.
• Utilize deep global knowledge to advise customers on legally sensitive and region-specific paths forward.
• Serve as the voice of the specialized customer to ensure Justworks’ international infrastructure meets the needs of complex, multinational organizations.
• Other duties as needed based on departmental/organizational needs.

How You Will Do Your Work

As an International Consultant, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Consultative - Takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
• Taking responsibility - Being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
• Adaptability - The ability to adjust your approach or actions in response to changes in your internal and external environment.
• Solution-oriented - Identifies the source of a question or challenge and provides the right, or a better, way of doing things.
• Curious - The innate desire to learn, grow and understand.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• 8+ years of experience in a customer-facing international HR role, ideally with deep expertise in the EOR space.
• Proven track record of managing strategic conversations and complex global customer HR scenarios with minimum of 2 years managing complex customer-facing issues in EOR.
• Excellent communication, problem-solving, and consultative skills, with the ability to convey complex concepts clearly.
• Knowledge of HR technology and international employment compliance across the Americas (LATAM, Canada, etc) 
• Comfortable collaborating with multiple internal stakeholders to drive customer outcomes.
• Exposure to multiple countries/regions is a plus.
• Familiarity with JIRA, Zendesk, and Notion is a plus.
• Multilingual fluency is a plus.

The base wage range for this position based in our Toronto Office is targeted at C$87,000.00 to C$109,000.00 per year.

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