Zoetis values and supports inclusion, upholding equal opportunities.
Location: São Paulo (SP)
POSITION SUMMARY
- The L&D Manager for Brazil will focus on the Brazil region and is a key member of the International Commercial Centre of Excellence (COE) Learning & Development team.
- This role is responsible for implementing International-led commercial learning programs in Brazil, ensuring these initiatives are adapted to local market needs while maintaining alignment with global brand strategies and COE priorities.
- The L&D Manager acts as a bridge between global program design and local commercial execution, driving consistency, best practice sharing, and strategic alignment across markets.
- By partnering with the COE and local commercial leaders, the L&D Manager ensures that international programs deliver maximum impact, support brand strategy, and foster a culture of continuous learning and commercial excellence.
POSITION RESPONSIBILITIES
International Program Deployment & Market Alignment
- Lead the local deployment and adaptation of International COE commercial learning programs, ensuring relevance to market maturity, customer dynamics, and brand positioning in Brazil.
- Collaborate with the COE and Brand teams to translate global frameworks into actionable, locally relevant learning experiences.
- Ensure consistent application of key commercial programs across markets, driving alignment with international standards and strategic objectives.
Tactical, Market-Specific L&D Needs
- Conduct in-depth needs analysis with local commercial, sales, and marketing teams to identify specific capability gaps and learning requirements unique to Brazil.
- Identify, localize, and deliver training programs (including workshops, e-learning, and coaching) that address market-specific needs, regulatory requirements, and cultural nuances.
- Support the launch of new products, campaigns, and commercial initiatives through targeted training and onboarding programs, ensuring alignment with global brand strategy and timely delivery of critical commercial capabilities.
- Prepare, implement, and monitor training courses for product launches and sales cycle meetings (POAs).
- Ensure all local learning content and activities are compliant with country regulations, company policies, and industry standards.
- Provide hands-on facilitation and support for in-market commercial teams, including field coaching and feedback.
- Develop the skills of "Coach" managers by executing field-based “coach the coach” activities, ensuring local leaders can cascade global coaching standards and drive high performance (3 field activities with sales force/sales managers per month in the region).
Cross-Market Alignment & Best Practice Sharing
- Actively drive alignment with other international markets, sharing best practices and lessons learned to support a unified approach to commercial capability building.
- Facilitate cross-market collaboration, ensuring local teams benefit from global insights and contribute feedback to the continuous improvement of international programs.
- Promote and embed Zoetis global training programs and tools (e.g., Solution Selling, Field Force Effectiveness platforms) in both markets, driving adoption and consistency across the region.
Stakeholder Engagement & Strategic Partnership
- Partner with local commercial, marketing, and brand teams to ensure all initiatives support both global brand strategy and local business objectives.
- Collaborate with technical and marketing partners to annually evaluate the technical and commercial skills of the sales force, ensuring alignment with global capability frameworks and local performance expectations.
- Represent Brazil region in global L&D forums, advocating for local needs and ensuring market feedback informs future program design.
Performance Measurement & Continuous Improvement
- Monitor KPIs for program effectiveness, demonstrating impact on commercial execution, employee expertise, and brand performance.
- Measure and report the impact of training and coaching actions, conducting gap analyses and recommending corrective actions, with data and insights shared with the COE to inform continuous improvement.
- Leverage data and insights to refine local deployment and inform future adaptations of international programs.
Change Management & Thought Leadership
- Support change initiatives related to the rollout of new international programs, omnichannel engagement, and evolving commercial processes.
- Stay abreast of global and regional trends, integrating innovative approaches and ensuring Brazil remains aligned with international best practices.
- Champion cross-market alignment and best practice sharing, actively collaborating with the International L&D community to ensure Brazil benefits from, and contribute to, the continuous evolution of global commercial capabilities.
ORGANIZATIONAL RELATIONSHIPS
Internal:
- Market Commercial Leadership Team
- International & Local Commercial Teams
- L&D team across US and International
- COE & GPM Global Brand/TA Leads
- LMS & ZTD (IT)
- Legal, Compliance & Regulatory Teams
- FFE and CRM teams
External:
- Training vendors and capability partners
- Professional L&D associations and networks
- Technology and Content Providers.
Resources Managed:
Travel: Approximately 30% national and international travel
Meetings: Online meetings outside of local time zones
EDUCATION AND EXPERIENCE
- A minimum of 7+ years of experience applying learning and development programs, with a strong track record of enabling commercial capability growth.
- Bachelor's degree in marketing, Business, Education, or a related field; advanced degree or certifications in Learning & Development or Sales preferred.
- Experience in sales, key account management, marketing, preferably in the animal health or human health sector an advantage.
- Exceptional communication, stakeholder engagement, and facilitation skills, with the ability to influence and partner effectively with senior marketing and commercial leaders.
- Strong understanding of modern learning methodologies, adult learning principles, and commercial/marketing operations.
- Fluency in English (spoken and written) is essential.
- Must hold a current passport and valid driver’s license and be open to international travel as required.
TECHNICAL SKILLS REQUIREMENTS
- Expertise in Learning & Development design and deployment, including instructional design methodologies and adult learning principles
- Proven experience in commercial field, preferably in the field of veterinary medicine or human pharmaceuticals
- Strong project, program, and change management skills
- Advanced communication and influence capabilities
- Passion for learning and development
- Ability to explain theory in a practical way, using own experience
- Data-driven decision-making, learning analytics and evaluation methodologies expertise (Kirkpatrick Model, ROI analysis, learning transfer measurement)
- Demonstrated ability to deliver measurable results
- Highly skilled in prioritizing and managing multiple concurrent initiatives
- Exceptional networking and relationship-building skills
- Deeply customer- and learner-centric approach
- Proficiency in learning technologies, including LMS and LXP administration, authoring tools, virtual classroom platforms, and learning analytics tools
- Technology literacy for L&D applications, including emerging technologies (AI-enabled learning tools, microlearning platforms, mobile learning solutions)
PHYSICAL POSITION REQUIREMENTS
The role is office based and the successful candidate will be required to be office based 2/3 days a week. Zoetis supports a hybrid work environment.
Full time
Notice: Zoetis Recruiters will contact candidates via email from an address ending in @zoetis.com and may also initially connect with candidates through LinkedIn, including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Zoetis that does not come from @zoetis.com, please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications.
