ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
The International Partnerships Manager is responsible for the performance of the international agent booking channel across our Student Division, covering Chapter (London) and Canvas (UK-wide). You will track how direct and agent channels contribute to occupancy, manage day-to-day relationships with international agent partners, and deliver clear, data-led insight on bookings, commission exposure and cost of acquisition. You will work closely with colleagues in Marketing, Commercial, Finance and Operations to make sure international channel activity aligns with pricing strategy, inventory and portfolio occupancy targets.
JOB DESCRIPTION
Key Role Responsibilities:
- Monitors performance across direct and agent booking channels, tracking booking contribution, conversion rates, agent share of direct let and commission exposure
- Produces the weekly agent performance update for Chapter and Canvas, covering YTD referrals and week on week bookings against same time last year
- Maintains reporting frameworks that track channel mix, booking performance and cost per acquisition by partner, city and site
- Runs structured partner review cycles and holds partners to agreed targets
- Identifies performance gaps early and agrees corrective actions with the relevant internal teams
- Manages current agent partnerships and supports the development of new partnerships in target countries
- Provides excellent service to partners, responding to queries in a timely and professional manner
- Keeps partners up to date on availability, pricing, commission terms and booking processes
- Supports commission tracking and reconciliation, working with Finance on approvals and payments
- Analyses booking trends, market demand and competitor positioning to identify opportunities and risks
- Contributes to the optimisation of channel mix, balancing occupancy growth against acquisition cost
- Provides recommendations on commission, incentives and marketing spend, supported by clear data
- Collaborates with Marketing, Commercial, Finance and Operations to align channel activity with campaign timelines, pricing strategy and operational capacity
- Supports the planning and delivery of agent events, partner visits and conferences, presenting Greystar brand properties where required
- Feeds channel insight into leasing strategy and the annual planning cycle
- Maintains accurate partner and booking records in the relevant systems
- Follows established policies and procedures, ensuring compliance with regulatory requirements and organisational standards
- Identifies areas for improvement, offers suggestions to improve efficiency and productivity, and implements ideas that achieve operational excellence
- Keeps abreast of changes in international student recruitment, agent markets and industry practice
Knowledge & Qualifications:
- High level of general education evidencing literacy and numeracy, preferably graduate calibre or equivalent experience
- Strong Excel skills, with confidence building reports and turning data into a clear recommendation
- Proficient in Microsoft Office packages including Word, PowerPoint and Outlook
- Experience of CRM or booking systems used to drive and track sales activity would be advantageous
Experience & Skills:
- 4 to 6 years' experience in channel management, partnerships, commercial operations or revenue-focused roles
- Experience in a multi-channel sales environment, with both direct and partner routes
- Background in PBSA, real estate, hospitality, education or a similar sector is advantageous
- Strong commercial awareness, with the ability to analyse performance data and translate insight into action
- Confident working cross-functionally with Marketing, Finance, Commercial and Operations teams
- Exposure to international markets, education agents or global partner networks is desirable
- Proactive with a can-do attitude and an ability to act autonomously, taking decisions and action when required
- Process driven, with demonstrable organisational skills including the ability to multi task and prioritise while maintaining accuracy and attention to detail
- Culturally aware, and able to adapt relationship building, communication and negotiation skills to suit the audience
- Clear and concise communicator, with fluent English verbal and written skills
- Additional language skills are desirable
- A team player who is evidently approachable and welcoming
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.
