About the job
This 6-month CRM & Client Data Assistant internship, based in Brussels from January 2027, immerses you in the CRM team for Fragrance & Beauty across Benelux & Scandinavia. You focus on client data analysis, campaign operations, and reporting. You will report to the CRM Manager, and work closely with the CRM Specialist, and collaborate with Marketing, Operations and Retail teams.
What impact you can create at Chanel
- Prepare monthly CRM dashboards and ad-hoc analyses, and help refine the data that guides CRM strategy
- Plan and coordinate the gifting programme across eligibility rules, forecasts, order planning and client experience
- Support EDM and local campaigns and coordinate print campaigns, from client lists and validation to post-campaign recommendations
- Manage client cases with La Ligne de CHANEL and boutique managers, from investigation to closure
- Support loyalty programme operations and help equip boutique teams to deliver CRM and La Collection initiatives
You are energised by
- Working with data and turning findings into practical insights
- Measuring the effectiveness of CRM campaigns
- Learning more about CRM within a luxury house
- Collaborating with different stakeholders across Retail, Marketing and Operations
- Gaining autonomy and ownership of projects
What you will bring
- An analytical mindset and a strong interest in working with numbers and client data
- Solid Excel skills; familiarity with Power BI or similar reporting tools is a plus
- Strong organisation and attention to detail, with the ability to manage multiple priorities
- A collaborative approach and a genuine willingness to learn
- Good communication skills in English, French and/or Dutch
What Chanel can offer you
- Hands-on experience in client data analysis and campaign reporting
- Practical knowledge of EDM execution and communication validation
- Opportunity to develop strong analytical, organisational and collaboration skills
- A foundation in CRM and data-driven marketing within a supportive team
- In-house trainings dedicated to the culture of the House
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL
