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București, România
Hybrid
🚀 We are looking for a motivated intern to support the SAP implementation Procurement team during the post-implementation phase of the S/4 HANA solution. This internship is a great opportunity to learn how business processes, user support, incident management, and continuous improvement work in a large transformation environment.
Welcome to the future… to Drive Your Future, our internship program designed so that you are at the center of the experience. If you want to learn, contribute, and grow in a professional, dynamic, and international environment, this program is for you!
Duration: 6 months
Schedule: 30 hours/week (6 hours/day)
Location: Bucharest
Working Type: hybrid
🔍 Why choose Drive Your Future?
You bring motivation → We offer real, impactful projects.
You are curious → We give you access to expertise and people you can learn from.
You seek clarity → We provide structure and guidance.
You want impact → We involve you in global projects.
You think long-term → We offer you a START to your career.
🛠️ What will you do?
User Support and Incident Management
Provide operational support to end users in using the S/4 HANA system based on existing processes and procedures
Monitor daily incidents logged by users or Helpdesk in ServiceNow (SNOW) and/or JIRA, analyze the underlying issues, identify the team responsible and assign / redirect incidents to ensure timely resolution
Perform corrective actions according to specific procedures for issues that fall under Procurement support team responsibility
Ensure proactive follow-up of incidents until resolution, including feedback provided to end-users
Reporting and Analysis
Monitor and report incident volumes and response times
Collect and consolidate user feedback on issues encountered
Analyze incidents and errors by frequency, category and root-cause, to provide clear visibility into patterns and actions needed
Collaboration and continuous improvement
Participate in incident resolution and review meetings with business teams, project teams and IT
Provide insights and feedback on process from the end-user perspective
Propose process and / or system optimization to prevent similar incidents in the future
Propose updates to training materials to improve user experience
What you will gain
Practical experience in finance and procurement operations within an international environment in a leading international automotive group
Structured mentorship and integration within the team
Development of analytical and Excel skills, as well as practical process and business knowledge
Exposure to real business processes and IT tools (SAP, Service Now, Jira)
🎯 The profile we are looking for:
Graduate or student, preferably in Business, IT, or related field
Knowledge of Excel (pivot table, VLOOKUP, XLOOKUP, formulas)
Good level English and / or French
Analytical mindset, attention to detail
Interest in working with data and procurement and financial processes
Good communication skills
💛 What we offer?
A dedicated mentor who will guide you throughout the program.
A flexible schedule adapted to your availability.
Internship allowance.
Access to our online learning platform for personal and professional development.
Networking opportunities and interaction with specialists from various fields.
All applications will be considered regardless of race, nationality, ethnicity, color, language, religion, social origin, genetic traits, gender, sexual orientation, age, disability, chronic non-communicable disease, HIV infection, political choice, family status, membership or trade union activity, belonging to a disadvantaged/vulnerable category.
#CoolAutoMaker
Renault Group is committed to creating an inclusive working environment and the conditions for each of us to bring their passion, perform to the full and grow, whilst being themselves.
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