What this Job Entails:
Inventory Technicians are responsible for providing the Astreya user experience. From order tracking, accessories management, managing hardware and accessory deployment to front line users, conference room maintenance and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services.
Scope:
- Works on assignments that are moderately difficult, requiring judgment in resolving issues
- Requires some instruction on new assignments and infrequent checks on daily work
Your Roles and Responsibilities:
- Handle inventory and asset management, conference room preventative maintenance, and e-recycling
- Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction
- Help to ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees.
- Deploy and recover laptop and desktop images
- Perform customer support for over 70,000 users worldwide from IT accessory to workstation dressing
- Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)
- Utilize Inventory Data management software to maintain inventory accuracy and workflow
- Contribute to large scale global projects as needed
- Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
- High school diploma or general education degree (GED) and 2 to 4 years’ related experience and/or training; or equivalent combination of education and experience
- Exercises judgment within defined procedures and practices to determine appropriate action
- Excellent written and verbal communications skills
- Ability to work in a large team with minimal supervision
- Capable of providing an outstanding user experience
- Basic Inventory or IT knowledge
- Ability to excel in a fast paced work environment
- Ability to make sound decisions when faced with competing priorities
- Results oriented and can identify the steps to be taken to achieve objectives
Preferred Qualifications:
- Past business operations exposure
- Some customer experience background or familiarity
Physical Demand & Work Environment:
- Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day
- Must have the ability to perform office-related tasks which may include prolonged sitting or standing
- Must have the ability to move from place to place within an office environment
- Must be able to use a computer
- Must have the ability to communicate effectively
- Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
About the Role
The IT Inventory Specialist is a hands-on, operations-focused role responsible for keeping our client’s IT hardware ecosystem running smoothly. You will own the day-to-day operation of IT peripheral vending machines, manage hardware inventory from receipt through deployment, and ensure employees have the equipment they need—on time and without friction. This role sits at the intersection of physical logistics, data accuracy, and employee experience.
Key Responsibilities
Inventory & Asset Management
- Receive and inspect inbound IT shipments, confirm accuracy against purchase orders, and report discrepancies.
- Tag, record, and maintain accurate inventory data and stock levels in the asset management system.
- Stage, image, and update laptops, mobile devices, and accessories for new hires and device replacements.
- Prepare YubiKeys and other security hardware for distribution.
- Perform cycle counts, helpdesk replenishment, discrepancy reconciliation, and assist with asset returns and redeployment.
Shipping & Logistics Operations
- Prepare and process outbound shipments for new hires, device replacements, and returns.
- Coordinate with logistics partners to ensure shipment records are accurate, tracked, and up to date.
- Maintain organized storage and staging areas across office locations.
- Support cross-office and international device shipments as needed.
IT Vending Machine Operations
- Restock IT peripheral vending machines across supported office locations, maintaining appropriate inventory levels based on demand and established stock thresholds.
- Reconcile machine stock with backstock inventory to maintain accurate vending machine counts.
- Conduct regular inspections to ensure vending machines are clean, operational, and ready for employee use.
- Act as the on-site operational point of contact for vending machine vendors, coordinating troubleshooting, maintenance, repairs, and scheduled service visits.
- Monitor vending platform dashboards, alerts, and operational metrics; identify and resolve outages, stock shortages, or machine issues promptly.
- Support vending machine deployments and operational changes—including staging equipment, assisting with installations or relocations, and configuring SKUs or planograms as directed.
- Assist in creating and maintaining SOP documentation for restocking, troubleshooting, reconciliation, and operational reporting; continuously identify and drive process improvements.
Systems & Data Accuracy
- Maintain real-time accuracy of inventory and device assignment records.
- Support data accuracy, reporting, and audit needs for Finance, Security, and Compliance stakeholders.
- Escalate discrepancies or process gaps to senior IT Logistics team members for resolution.
Support & Collaboration
- Respond to logistics-related helpdesk tickets and ad-hoc requests in a timely manner.
- Support onboarding events and new-hire orientation classes with hardware setup and equipment provisioning.
- Contribute to SOP documentation and ongoing process improvement initiatives across the IT Logistics team.
Qualifications
Required
- 2-4 years of experience in IT logistics, asset management, warehouse operations, or a related field.
- Hands-on experience with inventory or asset management systems (e.g., ServiceNow, Jamf, or similar platforms).
- Familiarity with IT hardware—laptops, mobile devices, peripherals, and security tokens (e.g., YubiKeys).
- Strong attention to detail and a track record of maintaining accurate data and records.
- Ability to lift and move equipment (up to 50 lbs) and perform physical tasks in a warehouse or office environment.
- Effective written and verbal communication skills for vendor coordination, ticket responses, and documentation.
- Self-starter who can manage priorities across multiple office locations with minimal supervision.
Preferred
- Exposure to device imaging and deployment workflows (e.g., MDM platforms, imaging tools).
- Experience processing domestic and international shipments.
- Familiarity with planogram concepts or retail/vending SKU configuration.
- Prior experience operating or maintaining hardware or retail vending systems.
Salary Range
$16.44 - $27.40 USD (Hourly)
- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC
Nationwide Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
