What this Job Entails:
Inventory Technicians are responsible for providing the Astreya user experience. From order tracking, accessories management, managing hardware and accessory deployment to front line users, conference room maintenance and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services.
Scope:
- Works on complex assignments requiring a high degree of initiative
- Requires minimal oversight and is proactive. May act as a team leader.
- Owns site/regional capacity planning, audits, vendor coordination, and continuous improvement; influences policy.
Your Roles and Responsibilities:
- Handle inventory and asset management, conference room preventative maintenance, and e-recycling
- Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction
- Ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees.
- Deploy and recover laptop and desktop images
- Perform customer support for over 70,000 users worldwide from IT accessory to workstation dressing
- Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)
- Utilize Inventory Data management software to maintain inventory accuracy and workflow
- Contribute to large scale global projects as needed
- Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
- High school diploma or general education degree (GED) and 8+ years’ related experience and/or training; or equivalent combination of education and experience
- Excellent written and verbal communications skills
- Ability to work in a large team with minimal supervision
- Capable of providing an outstanding user experience
- Knowledge of Inventory and IT
- Ability to excel in a fast paced work environment
- Ability to make sound decisions when faced with competing priorities
- Results oriented and can identify the steps to be taken to achieve objectives
- leads a site or small region; vendor and budget awareness
Preferred Qualifications:
- Past business operations experience
- Some customer experience background or familiarity
Physical Demand & Work Environment
- Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day
- Must have the ability to perform office-related tasks which may include prolonged sitting or standing
- Must have the ability to move from place to place within an office environment
- Must be able to use a computer
- Must have the ability to communicate effectively
- Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range
$26.86 - $33.58 USD (Hourly)
- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC
Nationwide Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
