Investigation Governance and Systems Specialist

Better begins here

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The role:

At Crown Resorts, we’re passionate about creating exceptional experiences for our guests, team members and communities. As an Investigations Governance & Systems Specialist, you'll play a key role in supporting the integrity, security and compliance of our operations.

In these newly created roles, you'll be responsible for the timely processing of Security Bans (Withdrawal of Licence) and Casino Exclusion Orders, while maintaining accurate records, systems and reporting. You'll provide essential administrative and reporting support to the Investigations team, ensuring information is managed efficiently and in line with legislative, regulatory and organisational requirements.

You'll also support investigative activities through information gathering, open-source research and analysis, applying relevant legislation, legal rulings and regulatory findings to help inform outcomes. You'll also provide specialist operational support across the Investigations function, through system administration, information governance and the management of investigative records and intelligence holdings.

This is a varied role where no two hours are the same. Your attention to detail, strong organisational skills and ability to work with sensitive information will be key to your success.

These opportunities can be based in Melbourne or Perth.

You’ll be:

• Maintaining and updating accurate patron records across SYCO, LUI, and iTrak platforms
• Ensuring all ban actions are well-documented and stored in accordance with Crown’s record-keeping policies 
• Reviewing incident reports (ITrak), surveillance logs, and patron history to determine appropriate ban actions
• Actioning recommendations provided by other business units relating to bans
• Applying ban durations in line with the Crown Resorts Security banning policy
• Entering WOL/NRL requests into the approved program with hyperlinks to supporting evidence folders for senior management decision making
• Compiling legal documentation for the issuance of bans to customers
• Conducting analysis to identify key issues and trends for the business.
• Collecting evidentiary material including relevant Crown related documents, open-source documents and legislative outcomes via open-source databases to support ban recommendations
• Receiving, collating and disseminating ban and exclusion related information internally and to regulators, in line with Internal Control Measures (ICM)

You’ll bring:

• Strong understanding of legislative regulations particularly around bans and exclusions across VIC, NSW & WA

• Proficiency in using systems such as SYCO, LUI, iTrak, PowerBI and shared drives is preferred

• Experience in ONSINT or other open -source related evidence gathering is favourable

• Ability to analyse, compile and provide commentary on trends and data

• Excellent attention to detail and ability to manage sensitive information discreetly

• Effective communication skills for cross-functional collaboration

• Exposure to gaming, security, investigations, regulatory or law enforcement administration is advantageous

• Current or ability to obtain all required Casino Employee Licenses

On offer to you:

• Opportunity to be part of a high performing investigations team within an iconic hospitality brand
• Complimentary meals at our on-site staff restaurant + discounts at various F&B venues on property
• Generous accommodation discounts across Crown Resorts in Sydney, Melbourne & Perth
• Take part and be rewarded in Crown’s group-wide recognition and awards program
• Opportunity to contribute to Crown’s community, diversity & inclusion committees
• Access to discounts across health & wellbeing, novated leasing options & more

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.