Investor Services Director

At HedgeServ, we’re redefining what’s possible in fund administration. With more than $700 billion in assets under administration, we partner with the world’s most forward-thinking investment managers – across private equity, private credit, endowments, hedge funds and more – to deliver seamless, tech-enabled solutions that drive performance.

Our proprietary platform, enhanced by machine learning and robotic process automation, gives clients real-time insights and unmatched control over their operations. Alongside our technology, we offer award-winning service through our team-based approach -- led by a deeply experienced team of industry experts. Our solutions span the full investment lifecycle, including fund accounting, middle office, risk, compliance, tax, and investor services.

We’re a future-focused company, empowering our people through a robust career development framework, clear career trajectories with structured learning paths, training, and progression plans. We invest in leadership development and in our collaborative culture, creating space for talent to grow. Our corporate values – Relationships, Support, Innovation, and Expertise – create a sense of shared purpose and belonging, and we recognize our employees sit at the core of our success. We continue to innovate and evolve through our employees, working together to achieve our shared vision and mission.

HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and a comprehensive benefits package. We’ve been recognized as an employer of choice, earning a top 100 workplaces designation.

Founded in 2008, HedgeServ has grown into a global organization with over 2,000 experts across the globe, with offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, the Philippines, and Australia. We’ve earned numerous accolades, including Top Overall Administrator, along with #1 rankings for providing alternative asset services in Accounting, Technology, Client Service, Investor Services, Alternative Fund Expertise, Reporting, and Regulatory Expertise.

Job Description

The Investor Services Director is responsible for all aspects of the Investor Services and Transfer Agency processes and is responsible for delivering services in line with defined standards to clients. This role contributes to the development and implementation of system, procedural and operational enhancements and as such requires a solid understanding of service requirements and Hedge Fund Administration.

The Investor Services Director will be required to perform the following responsibilities. They shall be executed under the supervision and guidance of a Managing Director. The Director will receive the requisite Induction Training in addition to both compulsory training (AML/KYC) and optional training. Additional client-specific and industry training may be provided by the Managing Director.

Key Accountabilities of the Role

The below list is not finite and may be added to. The combination of tasks required to be executed will vary depending on client structure, client requirements and business needs.

• Work as part of a team of managers, directors and managing directors, who have ongoing responsibility for developing all aspects of HedgeServ services.
• Participate in new client meetings demonstrating Hedge Investor and outlining HedgeServ’s solution to their needs.
• Responsible for Investor Services recruitment, training and performance evaluations.
• Understand the regulatory environment in conjunction with the Compliance Department to ensure HedgeServ’s full compliance with such regulations.
• Responsible for all aspects of investor transaction processing, reporting, and dealing with ad hoc client requests.
• Ensure the HedgeServ Investor Services team operates within a clearly defined, documented and tested control environment.
• Responsible for documentation review upon initialization of new clients and the take-on of clients from other administrators.
• Address employee-related matters in collaboration with HR and senior leadership.
• Address complex AML/KYC documentation issues in conjunction with the Compliance department and MLRO where required.
• Engage with investors and clients on complex queries.
• Identify areas for improvement in processes, personnel, structure and discuss with Managing Director.
• Establish and maintain effective working relationships with the NAV, QA and Compliance departments within HedgeServ.
• Manage multiple client relationships ensuring constant liaison with both the client and the relevant NAV Director ensuring consistency and clarity of service.

HedgeServ operates a client focused structure which provides a wide-range of experience to all levels of employee. As such an Investor Services Director should adapt to changing client requirements and business needs.

The Investor Services Director should be responsible for servicing multiple clients with diverse requirements and deadlines.

Pre-requisite knowledge, skills and experience

Education: Min. 2.2 honors degree in Accounting, Finance, Legal or Business.

Skills:

• IT Literate.
• Strong verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Ability to work effectively both within a team structure and individually.
• Strong interpersonal skills.
• Demonstrates initiative while applying appropriate escalation processes.
• Support team engagement and effective collaboration.
• Demonstrate leadership through team coordination, development, and oversight.

Work Experience:

Minimum of 7 years’ experience working in a Hedge Fund Administration Firm at a senior level.

We’re proud to offer a benefits package and workplace culture designed to support your health, career ambitions and life beyond work.

• Generous annual holiday entitlement.
• Long-term Disability Income Protection & Life Insurance.
• Employee Assistance Programme available to you and your immediate family.
• Defined contribution pension scheme with employer contributions.
• Club/gym subsidy.
• Monthly lunch vouchers.
• Discretionary annual bonus scheme.
• Employee Referral Programme.
• Hybrid working.
• Sports and Social Club.